At a Glance
- Tasks: Manage card payment communications, ensure compliance, and support product development.
- Company: Join Engine by Starling, a fast-growing tech company revolutionising banking.
- Benefits: 33 days holiday, private medical insurance, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a mission to reshape banking with innovative technology.
- Qualifications: Experience in card payments and strong problem-solving skills required.
The predicted salary is between 60750 - 74250 £ per year.
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that have helped achieve Starling's success.
We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.
Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.
About The Role
In this role within Engine's Product & Technology function, you'll be the primary technical point of contact for Cards for the product, engineering, and client success teams. You'll be responsible for managing the day-to-day communications with the card schemes, handling incidents, and investigating bugs for our clients. You'll also be responsible for ensuring Engine's card processor remains compliant with the Visa and Mastercard mandates. You'll enjoy problem solving, getting to the detail, and understanding how our card products work in line with the card schemes. Your work will span product strategy, client‑facing requirements gathering & solution design, and technical card product ownership in an Engineering context.
What You'll Get To Do
- Reviewing and tracking to completion all Mastercard bulletins in a timely manner, and cascading to the appropriate teams
- Ensuring mandates are implemented in line with card scheme requirements and deadlines
- Ensuring appropriate compliance of MasterCard/VISA Scheme rules
- Serve as the technical point of contact with the various Card Schemes (including Mastercard and Visa), ensuring alignment with both internal and external stakeholders
- Provide technical support on various card projects across multiple card schemes
- Act as an escalation point for card queries and issues, working closely with Engine's cards engineering teams and client success teams, providing technical expertise to drive solutions
- Support the product team and solution architects when designing solutions which meet the needs of the client and future roadmap items
- Prepare and maintain card product documentation including user guides and FAQs to be used by the client success and new and existing Engine clients
Requirements
Your background:
- Relevant experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing
- Card payments and card scheme knowledge / experience in the debit or credit card industry
- 2+ years experience working in a Financial Institution, preferably in banking
- Experience working across different regions and jurisdictions is a plus
- You are comfortable leading multiple workstreams on the go
- Strong analytical and problem solving skills
- Ability to effectively partner with different teams on a regular basis and build effective working relations (in particular with engineering, delivery and product)
- Excellent written and verbal communication skills
- Ability to balance workload and schedules with multiple priorities and ad hoc escalations
Interview process
Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:
- 45 minute with Cards Senior Product Manager
- 1 hour with two more people from the team including a Technical Programme Manager and Card Specialist
Benefits
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day's holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace.
Card Payment Specialist (Product) - Engine by Starling employer: Starling
Starling Bank is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in Manchester. With a commitment to flexible working, comprehensive benefits, and a focus on innovation, employees are empowered to make a meaningful impact in the banking industry while enjoying a supportive and inclusive environment. Join us to be part of a forward-thinking team dedicated to doing the right thing and shaping the future of banking.
StudySmarter Expert Advice🤫
We think this is how you could land Card Payment Specialist (Product) - Engine by Starling
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Starling. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Card Payment Specialist (Product) - Engine by Starling
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Starling.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Starling's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Starling
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Starling.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Starling will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Starling employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
