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For Companies At a Glance
- Tasks: Engage with supporters, ensuring they feel valued and appreciated while managing donations.
- Company: Starlight, a charity focused on meaningful supporter relationships.
- Benefits: Gain fundraising skills, work in a supportive environment, and contribute to a great cause.
- Why this job: Make a real difference by enhancing supporter experiences and driving fundraising success.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunity for personal growth and to be part of a mission-driven team.
The predicted salary is between 28800 - 43200 £ per year.
At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution, and to ensuring that every interaction with Starlight is positive, personal and professional.
The Supporter Care Coordinator plays a vital role in supporting all areas of fundraising and marketing by acting as a central point of contact for our supporters. You will ensure that every supporter experience reflects Starlight’s values, balancing warmth and empathy with accuracy, efficiency and strong processes.
You’ll enjoy talking to supporters, taking time to understand them, listening to what matters to them and making sure they feel genuinely valued and appreciated. You’ll also take pride in Starlight’s reputation for excellent supporter care and will be motivated to deliver high standards of customer service while ensuring donations and data are handled accurately, securely and in line with agreed processes.
This role offers the opportunity to develop your fundraising knowledge and skills, supporting a wide range of fundraising activity including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations. With your experience and expertise, you will help ensure we deliver consistently positive, timely and well-managed supporter interactions that contribute to supporter retention and long-term income growth.
Application Instructions
Please apply for this role via Charity Jobs with your CV accompanied by a supporting statement which demonstrates how your experience matches the person specification and highlights your most relevant, recent experience for this role. In your application, we’d love to hear about what inspires you about Starlight’s purpose, beliefs and values with a statement that is very personal to you and gives us an insight into who you are, and how you would contribute to Starlight’s success with your experience, expertise and approach.
Supporter Care Coordinator employer: Starlight Children's Foundation - UK
Contact Detail:
Starlight Children's Foundation - UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Coordinator
✨Tip Number 1
Get to know Starlight's mission inside out! When you understand what drives them, you can tailor your conversations to show how you align with their values. This connection will make you stand out as a genuine candidate.
✨Tip Number 2
Practice your listening skills! In the role of Supporter Care Coordinator, you'll need to really hear what supporters are saying. Show us that you can engage in meaningful conversations and respond thoughtfully to their needs.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've provided excellent customer service or built strong relationships. We want to see how your past roles have prepared you for this one.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the Starlight team and contributing to our mission.
We think you need these skills to ace Supporter Care Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your supporting statement, let us know what inspires you about Starlight’s mission. Share a personal story or experience that connects you to our values – this will help us see the real you!
Tailor Your CV: Make sure your CV highlights your most relevant experience for the Supporter Care Coordinator role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Personal and Professional: Remember, we value warmth and empathy just as much as accuracy and efficiency. Your application should reflect this balance – be personable while maintaining a professional tone throughout.
Apply Through Our Website: Don’t forget to apply via Charity Jobs! It’s super easy, and we can’t wait to read your application. Just click the apply button and follow the instructions to get started!
How to prepare for a job interview at Starlight Children's Foundation - UK
✨Know Starlight Inside Out
Before your interview, take the time to really understand Starlight’s mission and values. Familiarise yourself with their fundraising strategies and how they engage with supporters. This will not only show your genuine interest but also help you articulate how your skills align with their goals.
✨Showcase Your Empathy
As a Supporter Care Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully connected with people, listened to their needs, and made them feel valued. This will demonstrate your ability to build meaningful relationships, which is crucial for this role.
✨Highlight Your Organisational Skills
This role requires balancing warmth with efficiency. Be ready to discuss how you manage multiple tasks while maintaining high standards of accuracy and professionalism. Share specific instances where your organisational skills have led to positive outcomes in previous roles.
✨Prepare Thoughtful Questions
At the end of the interview, you’ll likely be asked if you have any questions. Use this opportunity to ask insightful questions about Starlight’s future plans or how they measure supporter satisfaction. This shows that you’re not just interested in the job, but also in contributing to the organisation’s success.
