At a Glance
- Tasks: Support I&C Engineers with technical operations and coaching for optimal performance.
- Company: Join a leading company in the energy sector with a focus on safety and innovation.
- Benefits: Competitive salary, opportunities for travel, and professional development.
- Other info: Dynamic role with opportunities for career advancement and skill development.
- Why this job: Make a real impact by optimising field delivery and supporting engineers in their growth.
- Qualifications: Experience in metering and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The SESL I&C Technical Meter Operative role provides day to day technical operational support for a field team of I&C Engineers working on the various contracts of work in the I&C field. Reporting into the local Field Team Manager, the Technical Meter Operative will be instrumental in supporting the engineers in their team with coaching to optimise the performance and ensure the safe delivery of all business objectives. They will also need to provide any contract specific technical support which may fall geographically inside - or out - of their area of work. Due to the geographical area of work, some nights away to undertake audits and coaching with engineers, as well as attend team and project meetings will be required as part of the role.
Areas of responsibility:
- Role model and maintain company values and standards
- Comply with personally, and assist management in complying with, Health & Safety laws and the aims of the Health & Safety policy
- Keep abreast of, and comply with, company policies, procedures and codes of practice to carry out tasks / resolve issues
- Participate in meetings and projects/working groups as required by the role and continuously look for ways to improve field delivery via coaching and upskill of metering engineers
- Communicate with contractors, customers, agents and other stakeholders for installation and site support
- Carry out unplanned/emergency work as required
- Investigate nonconformities found on audits and assist manager with any investigations
- Carry out meter accuracy testing on metering equipment, COP4, including the installation of check meters as appropriate
- Undertake complex meter exchanges including carrying out associated alterations to the customer's wiring within procedural tolerance
- Provide holiday & absence cover for other team members as required; picking up any work at risk to ensure job SLA’s are met
- Accompany OFGEM meter examiner as necessary
- Surveys meter positions, undertake risk assessments and report findings along with proposals to complete work
- Deliver technical information to the team and act as the first point of contact for technical field issue resolution
- Carry out various in-depth audits on meter engineers as part of yearly assessment programs for the team
- Ensure operatives vans are kept to a working standard, internally and externally
Good to have:
- Understanding of use of Microsoft Office Applications: Word, Excel, Outlook E-mail
- Good organizational, communication and negotiation skills
- Demonstrable experience on LV/HVCT metering
- Experienced in problem solving and using technical knowledge to resolve complex site faults
- Excellent communication skills, can provide remote 1st line support via the telephone and explain complex technical issues to other members of the team and trainees
- Understanding of the industry codes of practices, policies and procedures, including safety requirements, which are relevant to Consumer Meter Operations and the ability to effectively communicate these to the staff
- Ability to coach and support the development of others
- Demonstrable 'can do' and 'find a way' attitude to challenge
Technical Meter Operative (TMO) employer: Stark Software International Limited
At SESL, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London where our Technical Meter Operatives play a crucial role in supporting and coaching our field engineers. With a strong emphasis on employee growth, we provide ongoing training opportunities and foster a collaborative culture that values safety and innovation. Our commitment to maintaining high standards and compliance ensures that you will be part of a team that not only meets business objectives but also prioritises your professional development and well-being.
Contact Details:
Stark Software International Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Meter Operative (TMO)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that TMO role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your technical knowledge and problem-solving abilities. Share specific examples of how you've tackled complex issues in the past.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask questions about the role.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and what you can bring to the team. Employers appreciate authenticity, so let your personality shine through while discussing your coaching and technical support skills.
We think you need these skills to ace Technical Meter Operative (TMO)
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in metering and any relevant experience you have. We want to see how you can support our engineers and tackle complex site faults, so don’t hold back!
Emphasise Communication Abilities:Since you'll be the go-to person for technical issues, it's crucial to showcase your communication skills. Let us know how you can explain complex concepts clearly and support your team effectively.
Demonstrate Your Problem-Solving Skills:We love a 'can do' attitude! Share examples of how you've tackled challenges in the past, especially in high-pressure situations. This will show us you're ready to jump in and help out when things get tricky.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Stark Software International Limited
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to metering and the specific equipment you'll be working with. Be ready to discuss your experience with LV/HVCT metering and any complex site faults you've resolved. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Demonstrate Your Coaching Skills
Since the role involves coaching engineers, think of examples where you've successfully trained or supported others. Prepare to share how you approach coaching and what techniques you use to help others improve their skills. This will highlight your ability to develop talent within the team.
✨Show Off Your Communication Skills
Effective communication is key in this role, so be prepared to demonstrate how you can explain complex technical issues clearly. Think about times when you've had to communicate with contractors or customers and how you ensured everyone was on the same page. This will showcase your ability to liaise with various stakeholders.
✨Be Ready for Situational Questions
Expect questions about how you'd handle unplanned work or emergencies. Have a few scenarios in mind where you've successfully navigated challenges, particularly in a field setting. This will illustrate your problem-solving skills and your 'can do' attitude, which are crucial for this position.
