Sales Support Analyst - 6 month FTC in Horley

Provide excellent standard of sales administrative support, effectively maintain, and improve procedures to track and progress sales enquiries from initial contract to order. To support the business to increase customer satisfaction, ensure key performance indicators are followed and ensure the customer relationship management tool is kept up to date.

Responsibilities & Accountabilities

• Provide proactive assistance and support to the sales team.
• Manage team inboxes.
• Initially specialise in the removals process and as efficiencies are made support other tasks within the team.
• Qualify telephone and email enquiries, directing accordingly.
• Accurately capture and process all orders in Stark’s customer management system (CRM), managing data imported and ensuring it is of high standards.
• Create and process maintenance agreements.
• Adhere to all commercial level agreements, processing and responding to orders and queries within defined SLA’s.
• Process contracts and variations to contracts, ensuring processing is comprehensive and of high standards.
• Identify issues with and errors in order data and escalation to sales team if unable to resolve.
• Create new, and manage existing, and monitor portfolio and statistic reports within Microsoft Excel.
• Provide professionally presented and accurate data as and when requested, either in Microsoft Excel or other formats as appropriate.
• Maintain up to date and accurate query records in centralised database, including updates to customer information, Stark ID and contact information.
• Provide consistently helpful, efficient, and courteous support to customers and colleagues.
• Demonstrate independent working, ownership of tasks, activities, and projects, using initiative.
• Proactively liaise with and build rapport with customers and internal departments.
• Provide proactive use of telephone when following up with emails to always maintain clear audit trails.
• Ensure Sales Document Pack is maintained, reviewed, and kept up to date.
• Arrange and set up monthly, weekly in house sales meetings.
• Attend sales meetings, both internal and external and travel to external offices when required.
• Proactively update and create process documents and procedural guides.
• Participate and provide, when required, regular training and learning activities to maintain and develop skills and knowledge.
• Work towards successfully delivering set individual and team objectives.
• Provide training sessions to team members and wider sales team when required.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.
• Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Act as a filter for all new business ordered, cancellations to works and removals from contracts and portfolios.
• Updating contracts and the customer management system (CRM).
• Any other reasonable duties as required.

Behaviours

• Identify areas of improvement across existing processes such as sales orders, maintenance required, logging enquiries etc.
• Consistently professional, confident, and calm even in challenging situations.
• Demonstrate a customer focused approach; and an expectation of others to do likewise.
• Supportive and helpful team player with a flexible and positive attitude.
• Proactively share knowledge, skills and experience with others to increase team performance.

Technical Skills & Knowledge

• Highly accurate data inputting skills.
• Sales administration experience gained within a technical environment.
• Strong problem-solving and analytical abilities.
• Keep up to date with advances in business area, new methods and ways of working.
• Strong administrative and organisational skills.
• Intermediate knowledge of Excel, Word and Outlook.
• Confident and accurate use of departmental computer systems/databases.

Apply today. Successful candidates will hear from us within 10 days.

Stark’s Equality, Diversity & Inclusion statement

As an equal opportunities’ employer, Stark is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds and underrepresented groups to apply and join Stark. Stark welcome requests for any reasonable adjustments either during our recruitment process or on employment. Please see our website for further information.