At a Glance
- Tasks: Engage with customers, provide solutions, and process orders in a dynamic environment.
- Company: Join Jewson Partnership Solutions, part of STARK Building Materials UK, known for exceptional service.
- Benefits: Enjoy bonuses, discounts, health services, and generous leave policies.
- Other info: Opportunities for career growth and support throughout the application process.
- Why this job: Be part of a friendly team that values great service and customer satisfaction.
- Qualifications: Customer-facing experience preferred; passion for helping people is essential.
The predicted salary is between 25000 - 30000 € per year.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are. Our Sales Advisors are an important contributor to the team's shared success and an essential part of our customers' positive experience with us.
JPS are looking for a Customer Service Advisor to join the successful and supportive team at their site in Wakefield.
What you’ll be doing:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop a great relationship with our customer (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
Working hours: 07:30 - 17:00 Monday to Friday
What you’ll need to have:
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
- A positive can-do attitude.
What’s in it for you:
- Discretionary bonus.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Why STARK? At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next… If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Customer Service Advisor - Sales in Wakefield employer: Stark Group
At Jewson Partnership Solutions, we pride ourselves on fostering a supportive and collaborative work environment in Wakefield, where our Customer Service Advisors play a vital role in enhancing customer experiences. With a strong focus on employee wellbeing, we offer a range of benefits including discretionary bonuses, health services, and generous discounts, alongside opportunities for personal and professional growth within the STARK Building Materials UK family. Join us to be part of a passionate team dedicated to delivering exceptional service and making a positive impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Sales in Wakefield
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you can demonstrate your ability to connect with customers and provide solutions. Role-play with a friend if you need to!
✨Tip Number 3
Be ready to share your ideas! JPS values teamwork and improvement, so come prepared with suggestions on how you could enhance customer experiences or streamline processes. It shows initiative and that you’re a team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining the JPS team right from the start.
We think you need these skills to ace Customer Service Advisor - Sales in Wakefield
Some tips for your application 🫡
Know Your Stuff:Before you start writing, get familiar with our product lines and services. This will help you tailor your application to show how you can connect with our customers and provide them with the best experience possible.
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We love candidates who are genuinely excited about working with people and helping them find solutions.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality, so don’t be afraid to let it show!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Stark Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson Partnership Solutions' product lines and services. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Showcase Your People Skills
As a Customer Service Advisor, building relationships is key. Prepare examples of how you've successfully interacted with customers in the past, whether face-to-face or over the phone. Highlight your ability to understand their needs and provide proactive solutions.
✨Demonstrate a Positive Attitude
JPS values a positive can-do attitude. During the interview, convey your enthusiasm for working with people and your commitment to delivering great service. A smile and a friendly demeanour can go a long way!
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about team dynamics or opportunities for improvement within the branch.
