At a Glance
- Tasks: Deliver exceptional customer service and manage deliveries with a friendly approach.
- Company: Join Jewson Partnership Solutions, a leader in building materials for the Public Sector.
- Benefits: Enjoy competitive pay, 33 days holiday, staff discounts, and a supportive work environment.
- Other info: Flexible part-time hours with great career growth opportunities.
- Why this job: Be part of a passionate team making a real difference in customer experiences.
- Qualifications: Customer-facing experience preferred; a positive attitude is essential.
The predicted salary is between 24000 - 30000 € per year.
Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).
The role involves regular manual handling and driving duties and therefore requires a full UK driving licence with entitlement to drive a 3.5-tonne van, along with the ability to carry out physical tasks safely.
Schedule: Part-time, 24 hours per week, with flexibility to work either three full days or five part days, preferably including Mondays and Tuesdays.
Key Responsibilities:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values.
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey.
- Keep the branch and yard looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts.
- Work with colleagues to suggest opportunities for improvement.
What’s in it for you?
- Retirement Savings Plan (Pension) – with Legal & General Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Employee Discount.
- Refer a Friend scheme.
- Wellbeing Centre via WorkPerks.
- New Reward and Recognition programme – launching soon!
Required Skills and Experience:
- Previous industry experience preferred but not essential.
- Experience in a customer facing environment.
- Passion for working with people.
- A positive can-do attitude.
About us:
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Customer Service & Delivery Advisor in Swindon employer: Stark Group
Jewson Partnership Solutions (JPS) is an excellent employer that fosters a supportive and collaborative work culture, offering a fulfilling environment for Customer Service Advisors. With competitive salaries, generous holiday allowances, and a range of employee benefits including a Retirement Savings Plan and access to health services, JPS prioritises the well-being and growth of its staff. Located in a vibrant community, this role provides the opportunity to build meaningful relationships with customers while contributing to essential public sector projects.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Delivery Advisor in Swindon
✨Tip Number 1
Get to know the company inside out! Research Jewson Partnership Solutions and their values. This way, when you chat with them, you can show off your knowledge and passion for great service, which is exactly what they're looking for.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of some scenarios where you’ve gone above and beyond for a customer. Share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Be ready to talk about teamwork! JPS values collaboration, so think of examples where you've worked well with others. Highlight how you can contribute to a friendly and supportive environment, just like they do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JPS team and ready to dive into a fulfilling career with us.
We think you need these skills to ace Customer Service & Delivery Advisor in Swindon
Some tips for your application 🫡
Know Your Stuff:Before you start writing your application, take some time to familiarise yourself with our product lines and services. This will help you tailor your application to show how you can connect with our customers and deliver the best experience possible.
Show Your Passion:We love seeing candidates who are genuinely passionate about customer service. Make sure to highlight any relevant experiences where you've gone above and beyond for customers, whether in a previous job or even in everyday situations.
Be Clear and Concise:When filling out your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Stark Group
✨Know Your Products
Before the interview, take some time to familiarise yourself with Jewson Partnership Solutions' product lines and services. This will not only show your enthusiasm for the role but also help you answer questions about how you can assist customers effectively.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've built relationships in previous roles. Think of specific instances where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate a Can-Do Attitude
During the interview, maintain a positive and proactive attitude. Employers love candidates who approach challenges with enthusiasm. Be ready to discuss how you tackle problems and adapt to changing situations.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team culture, opportunities for growth, or how success is measured in the role. It shows you're genuinely interested in the position and the company.
