Project Support Co-ordinator
Project Support Co-ordinator

Project Support Co-ordinator

Full-Time 30000 - 42000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support customers with utility installations and maintenance, ensuring smooth project delivery.
  • Company: Join Stark, a leading tech company focused on energy data and sustainability.
  • Benefits: Enjoy hybrid work options, a friendly team, and opportunities for personal growth.
  • Why this job: Be part of a passionate team solving real-world problems while making a positive impact.
  • Qualifications: Strong problem-solving skills, proficiency in Excel, Word, and Outlook required.
  • Other info: Flexible, supportive environment with a focus on continuous learning and development.

The predicted salary is between 30000 - 42000 £ per year.

The Stark Group is a fast-growing technology-based business and has built a market leading position in the provision of energy data and services with a proven track record for constant innovation. Stark helps businesses understand and manage their electricity, gas, and water usage, so they can reduce their energy costs and minimise their carbon emissions. We are a passionate, and friendly team who thrive on solving problems and with data integrity at the heart of everything we do.

To provide an excellent standard of customer support in the installation and maintenance of Utilities and ensure all relevant key performance indicators are followed.

  • Fully manage allocated Utility installation or maintenance logs using Stark's CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures.
  • Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritising workload.
  • Collate, investigate, and progress all customer orders and queries through to completion.
  • Adhere to all Project Delivery and Support Service Level Agreements, processing and responding to customer emails and orders within 3 days.
  • Complete allocated individual log reviews every 5 days.
  • Resolve customer queries and complaints following the Project Delivery and Support procedures, making succinct, accurate notes of all completed actions on CRM.
  • Provide consistently helpful, efficient, and courteous customer support via telephone and email as required.
  • Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team.
  • Generation and analysis of monitoring statistics.
  • Generation of regular customer reports in accordance with Service Level Agreements.
  • Generating sub-contractors work files and dealing with suppliers' invoices.
  • Effectively deliver exception reporting to customers, in line with procedures.
  • Run standard reports for Customers on status of AMR installations as required.
  • Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary.
  • Manage and maintain accurate and up to date paper and electronic files in centralised folders.
  • Undertake methodical administration as required.
  • Demonstrate ownership of tasks, activities and projects and use initiative.
  • Proactively liaise with and quickly build rapport with customers and suppliers.
  • Proactive use of telephone and follow up with emails to maintain clear audit trail at all times.
  • Participate in regular training/learning activities to maintain and develop skills and knowledge.
  • Adhere to all Stark policies, procedures and working practices.
  • Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
  • Any other reasonable duties as required.

Requirements

  • Strong problem-solving and analytical abilities.
  • Keep up to date with advances in business area, new methods and ways of working.
  • Strong administrative and organisational skills.
  • Intermediate knowledge of Excel, Word and Outlook.
  • Confident and accurate use of departmental computer systems/databases.

Behaviours:

  • Consistently professional, confident, and calm even in challenging situations.
  • Demonstrate a customer focused approach; and an expectation of others to do likewise.
  • Supportive and helpful team player with a flexible and positive attitude.
  • Proactively share knowledge, skills, and experience with others to increase team performance.
  • Deliver a high volume of quality work on time.
  • Strive to get things right first time.
  • Strive to meet objectives and improve performance.
  • Highly organised with good attention to detail.
  • Prioritise work well.
  • Work effectively and responsibly without close supervision.
  • Reflect and evaluate own performance in order to identify areas for improvement; maintain a learning and development plan.

Communication & Interpersonal Skills:

  • Articulate, professional and clear verbal communication skills.
  • Present information clearly and in an engaging way.
  • Good interpersonal and rapport-building abilities.
  • Precise and appropriate written communication skills.
  • Good telephone manner.
  • Good listener; can understand the needs of customers and colleagues.

Project Support Co-ordinator employer: Stark Group

At Stark, located in Horley, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through regular training opportunities and a supportive team environment, ensuring you can thrive in your role as a Project Support Co-ordinator. With a focus on sustainability and customer satisfaction, you'll be part of a passionate team dedicated to making a meaningful impact in the energy sector while enjoying the benefits of a hybrid working model.
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Contact Detail:

Stark Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Project Support Co-ordinator

✨Tip Number 1

Familiarise yourself with Stark's services and the energy sector. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.

✨Tip Number 2

Showcase your problem-solving skills by preparing examples of how you've effectively handled customer queries or complaints in the past. This will highlight your ability to manage challenges, which is crucial for the Project Support Co-ordinator role.

✨Tip Number 3

Practice articulating your communication style. Since the role requires clear verbal and written communication, consider rehearsing responses to common interview questions to ensure you convey your thoughts clearly and confidently.

✨Tip Number 4

Network with current or former employees of Stark if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.

We think you need these skills to ace Project Support Co-ordinator

Strong Problem-Solving Skills
Analytical Abilities
Customer Service Orientation
Excellent Communication Skills
Interpersonal Skills
Organisational Skills
Attention to Detail
Proficiency in Microsoft Excel, Word, and Outlook
Experience with CRM Systems
Ability to Prioritise Work
Methodical Administration Skills
Ability to Build Rapport with Customers and Suppliers
Time Management Skills
Flexibility and Adaptability
Team Collaboration Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Project Support Co-ordinator role. Emphasise your problem-solving abilities, customer service experience, and proficiency in using CRM systems.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the Stark Group. Mention specific examples of how you've successfully managed projects or provided excellent customer support in the past.

Highlight Technical Skills: In your application, clearly outline your technical skills, particularly your knowledge of Excel, Word, and Outlook. Provide examples of how you've used these tools to improve efficiency or solve problems in previous roles.

Showcase Communication Skills: Demonstrate your strong communication and interpersonal skills in your application. Use clear and professional language, and provide examples of how you've built rapport with customers and colleagues in challenging situations.

How to prepare for a job interview at Stark Group

✨Showcase Your Problem-Solving Skills

As a Project Support Co-ordinator, you'll need strong problem-solving abilities. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your analytical skills and ability to think on your feet.

✨Demonstrate Customer Focus

The role requires a customer-focused approach. Be ready to discuss how you've prioritised customer needs in previous roles. Highlight any instances where you went above and beyond to ensure customer satisfaction, as this aligns with Stark's values.

✨Familiarise Yourself with CRM Systems

Since managing logs using a CRM database is a key part of the job, make sure you're comfortable discussing your experience with similar systems. If you have specific examples of how you've used CRM tools to enhance efficiency, be sure to mention them.

✨Prepare for Teamwork Questions

Stark values teamwork and collaboration. Think of examples that showcase your ability to work well within a team, share knowledge, and support colleagues. Be prepared to explain how you contribute to a positive team environment.

Project Support Co-ordinator
Stark Group
S
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