At a Glance
- Tasks: Lead the Tool Hire operation and build strong customer relationships.
- Company: Join Jewson, a supportive company focused on growth and development.
- Benefits: Enjoy competitive salary, 34 days leave, and fantastic discounts.
- Other info: Great career progression opportunities and a culture that values your growth.
- Why this job: Make an impact by leading a team and enhancing customer experiences.
- Qualifications: Experience in Tool Hire or customer-focused roles and team leadership skills.
The predicted salary is between 34200 - 41800 £ per year.
At Jewson, we are looking for a Tool Hire Manager to join our team and take ownership of the day-to-day running of our Tool Hire operation. This is a great opportunity for someone who enjoys working with customers, leading a team and developing a successful Tool Hire business. You will work closely with the Branch Manager, making sure we deliver a fast, focused and fantastic service while identifying opportunities to grow our Tool Hire sales. This is a full-time role working Monday-Friday 7:30-17:00, and every other Saturday from 08:00-12:00.
What you will be doing:
- Leading the day-to-day Tool Hire operation, ensuring it runs efficiently, effectively and safely.
- Building strong relationships with customers and supporting the team to maximise sales through proactive cross-selling and upselling.
- Managing, coaching and developing the Tool Hire team, providing regular feedback and helping colleagues build their product knowledge and confidence.
- Making sure Tool Hire equipment is available, maintained and ready to meet customer requirements.
- Managing inventory levels and working with the wider branch and local network to maintain product availability.
- Supporting customer deliveries and collections when required, ensuring equipment is loaded, secured and handled safely.
- Resolving customer queries, complaints and challenging situations professionally and taking ownership through to resolution.
- Working closely with the Branch Manager and wider branch team to deliver an outstanding customer experience.
- Leading regular team communications and creating an environment where colleagues feel supported, valued and empowered to succeed.
- Ensuring all Tool Hire activities meet company policies, procedures and Health & Safety requirements.
What we are looking for:
- Experience within Tool Hire, equipment hire, builders' merchants or a similar customer-focused environment.
- Experience of leading, supervising or developing a team.
- A strong understanding of customer service and the ability to build lasting customer relationships.
- A commercial mindset, with the confidence to identify opportunities to increase sales through cross-selling and upselling.
- Good knowledge of Tool Hire products and equipment, or the enthusiasm and ability to develop this knowledge quickly.
- The ability to prioritise and organise a busy operation while maintaining high standards of service and safety.
- A positive and collaborative approach to working with colleagues across the branch.
- The confidence to take ownership, make decisions and resolve customer issues.
- A commitment to Health & Safety and working in line with company procedures.
What's in It for You?
At Jewson, we believe in rewarding our people and supporting them both inside and outside of work. As part of STARK Building Materials UK, you'll have access to a fantastic range of benefits, including:
- Competitive salary.
- Retirement Savings Plan (Pension) with Legal & General.
- 34 days annual leave, including Bank Holidays.
- Life Assurance from your first day of employment.
- WorkPerks, providing hundreds of discounts across your favourite high street and online retailers through Reward Gateway.
- Aviva Digicare+ Workplace App, giving you access to a digital GP, second medical opinions, mental health consultations, bereavement support, and nutritional advice.
- Voluntary benefits, including the Salary Sacrifice Car Scheme with Volkswagen Financial Services, Cycle2Work, Benenden Healthcare, and Critical Illness Cover.
- Employee Discount across our brands.
- Refer a Friend Scheme.
- Wellbeing Centre through WorkPerks.
- Ongoing learning and development opportunities with genuine career progression across the STARK Group.
- Reward and Recognition Programme, recognising and celebrating the great work our colleagues do.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
What's Next:
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Tool Hire Manager in Kendal employer: Stark Group
STARK Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Coventry. With opportunities for hybrid working, a discretionary bonus, and a range of employee benefits, we prioritise your growth and well-being, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Manager in Kendal
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stark Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stark Group!
We think you need these skills to ace Tool Hire Manager in Kendal
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stark Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stark Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stark Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stark Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
