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- Tasks: Support tech like Active Directory and Office 365 while resolving support tickets.
- Company: Join a dynamic team at Stark, committed to innovation and security.
- Benefits: Enjoy flexible working options and opportunities for continuous learning.
- Why this job: Gain hands-on experience in IT while making a real impact in a supportive environment.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Perfect for tech-savvy students looking to kickstart their career in IT.
The predicted salary is between 30000 - 42000 £ per year.
To support technologies such as Active Directory, Office 365, Microsoft Azure, Windows Servers, Endpoint Central (Deployment & Vulnerability Management Software) & VoIP softphone system.
Responsibilities & Accountabilities
• Build workstations as required.
• Resolve support tickets in our ticketing system within a timely manner.
• Be the primary IT contact for our Bristol Office
• Ensure Compliance and Security standards are met (ISO 27001, Cyber Essentials)
• Undertake administrative procedures such as account creation & deletion within Active Directory.
• Proactively seek to improve the IT environment.
• Install and configure hardware (firewalls, switches, servers etc…)
• Utilise remote access software to aid users remotely.
• Undertake projects independently with support from your colleagues.
• Systems administration including backups, networking, and antivirus.
• Maintaining Asset registers and ensuring devices are kept within warranty and software licenses are up to date.
• Keep up to date with new and existing technologies.
• Participate in regular training/learning activities to maintain and develop skills and knowledge.
• Adhere to all Stark policies, procedures and working practices.
• Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.
• Any other reasonable duties as required.
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IT Support employer: Stark Group
Contact Detail:
Stark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory and Microsoft Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current IT professionals, especially those working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Stay updated on compliance and security standards like ISO 27001 and Cyber Essentials. Being able to discuss these topics knowledgeably during your interview will demonstrate your commitment to maintaining high standards in IT support.
✨Tip Number 4
Prepare to discuss specific examples of how you've resolved support tickets or improved IT environments in previous roles. Real-life scenarios can showcase your problem-solving skills and proactive approach, making a strong impression on the hiring team.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with technologies mentioned in the job description, such as Active Directory, Office 365, and Microsoft Azure. Use specific examples to demonstrate your skills in these areas.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Support role and explain how your background aligns with the responsibilities listed. Mention your experience with ticketing systems and compliance standards like ISO 27001.
Showcase Problem-Solving Skills: Provide examples of how you've resolved support tickets or improved IT environments in previous roles. This will demonstrate your proactive approach and ability to handle challenges effectively.
Highlight Continuous Learning: Mention any recent training or certifications related to IT support, especially those that pertain to the technologies listed in the job description. This shows your commitment to staying updated in the field.
How to prepare for a job interview at Stark Group
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory, Office 365, and Microsoft Azure. Be prepared to discuss your experience with these tools and how you've used them to solve problems in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved support tickets or technical issues in the past. Highlight your approach to troubleshooting and how you ensure timely resolutions, as this is crucial for the IT Support role.
✨Show Your Proactivity
Discuss any initiatives you've taken to improve IT environments or processes. Companies value candidates who can proactively seek improvements, so share specific instances where your actions led to positive changes.
✨Understand Compliance Standards
Brush up on compliance and security standards like ISO 27001 and Cyber Essentials. Be ready to explain how you have adhered to these standards in your previous roles and why they are important in an IT support context.
