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For Companies At a Glance
- Tasks: Supervise and support the customer service team while enhancing the customer experience.
- Company: Join Jewson, a vibrant community that values decency, passion, and pride.
- Benefits: Competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a supportive environment where your ideas are celebrated and growth is prioritised.
- Qualifications: Enthusiasm, integrity, teamwork, and a commitment to excellence in customer service.
- Other info: Enjoy a dynamic workplace with excellent career advancement potential.
The predicted salary is between 28800 - 43200 £ per year.
At Jewson, we believe that our greatest asset is our people We\’re not just a team; we\’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you\’re looking for a place where your ideas are not just welcomed but celebrated, you\’ve found your home
At Jewson, we believe that our greatest asset is our people We\’re not just a team; we\’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you\’re looking for a place where your ideas are not just welcomed but celebrated, you\’ve found your home
What You\’ll Be Doing
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Supervise and support the customer service team, providing guidance and feedback to improve performance.
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Monitor team metrics and performance to ensure targets are met and operational goals are achieved.
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Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
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Train and mentor new team members on company policies, procedures, and customer service best practices.
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Develop and implement customer service strategies to enhance the overall customer experience.
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Analy s e customer feedback and service trends to identify areas for improvement.
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Collaborate with other departments to streamline processes and improve communication.
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Prepare reports on team performance and customer satisfaction metrics for management review.
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Maintain a positive and motivating work environment, fostering teamwork and collaboration among team members.
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Stay updated on industry trends and best practices in customer service.
What We\’re Looking For
Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality – We\’re unwavering in our commitment to providing outstanding products and service that exceed our customers\’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development – We are invested in your success Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks
Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can\’t wait to hear from you
Customer Service Supervisor employer: Stark Group
Contact Detail:
Stark Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Jewson's values and community spirit. This way, you can show how your enthusiasm and team spirit align perfectly with their vibrant workplace.
✨Tip Number 2
Prepare some examples of how you've successfully led a team or resolved customer issues in the past. This will help you demonstrate your leadership skills and commitment to providing outstanding service during the interview.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by inquiring about their customer service strategies and how they support team members' growth. It’s a great way to highlight your passion for professional development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Jewson family.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We want to see how excited you are about the role and the company. Use positive language and share why you believe Jewson is the perfect fit for you.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with our values of decency, teamwork, and pride in your work.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stark Group
✨Know the Company Culture
Before your interview, dive into Jewson's values and culture. They emphasise decency, passion, and teamwork, so think about how your experiences align with these principles. Be ready to share examples that showcase your enthusiasm and team spirit.
✨Prepare for Scenario Questions
As a Customer Service Supervisor, you'll need to handle various situations. Prepare for scenario-based questions where you might need to demonstrate how you'd resolve customer complaints or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
Jewson is looking for someone who can guide and mentor their team. Think of specific instances where you've successfully led a team or trained new members. Highlight your ability to foster a positive work environment and motivate others to achieve their best.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured, or what challenges the customer service team currently faces. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
