At a Glance
- Tasks: Deliver exceptional customer service and manage customer interactions effectively.
- Company: Jewson Timber Solutions, a leader in the timber industry.
- Benefits: Flexible working hours, training provided, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Experience Consultant plays a key role in delivering a seamless and high-quality customer journey. Acting as a central point of contact, this role focuses on managing customer interactions, processing orders, resolving issues, and proactively supporting customer needs.
Working Hours: Monday to Friday, 8:00 am to 5:00 pm. We offer flexibility in working hours, provided the standard 40-hour working week is fulfilled.
Key Responsibilities / Job Duties:
- Handle inbound calls and respond to customer enquiries in a professional and timely manner.
- Accurately input customer orders into the system.
- Process Ex Quay PLY orders.
- Communicate effectively with customers via email (deliveries, backorders, order acknowledgements).
- Take ownership of customer queries and ensure resolution from start to finish.
- Offer alternative products where required to meet customer needs.
- Release ABR orders in line with operational requirements.
- Produce accurate and professional customer quotations.
- Raise collections and credits on internal systems.
- Log NCRs (Non-Conformance Reports) on the internal database.
- Investigate NCRs and support resolution and continuous improvement.
- Maintain and update housekeeping reports to ensure data accuracy.
- Respond to PIM queries and support product information accuracy.
- Manage and organise shared mailbox filing systems.
- Proactively contact customers to increase order values (MOV) and improve low load volumes.
- Provide non-timber cover during periods of absence.
- Support team operations and wider business needs as required.
Additional Notes:
- This role requires a strong focus on delivering an excellent customer experience at all times.
- Accuracy, organisation, and attention to detail are essential.
- The ability to manage multiple priorities and work efficiently under pressure is key.
- A proactive and solution-focused approach is encouraged.
- Flexibility is required to support different areas of the business when needed.
- Training will be provided on internal systems and processes when needed.
Customer Experience Consultant employer: Stark Group
STARK Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Coventry. With opportunities for hybrid working, a discretionary bonus, and a range of employee benefits, we prioritise your growth and well-being, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stark Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stark Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stark Group:Your cover letter is your chance to shine! Tell us why you want to work at Stark Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stark Group!
How to prepare for a job interview at Stark Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
