At a Glance
- Tasks: Deliver exceptional customer service and maintain a vibrant yard environment.
- Company: Join Jewson, part of Stark UK, where people are our greatest asset.
- Benefits: Enjoy competitive salary, bonuses, 34 days holiday, and great work perks.
- Other info: Explore professional development opportunities and enjoy a dynamic workplace.
- Why this job: Be part of a supportive team that values your ideas and growth.
- Qualifications: Passion for customer service and teamwork; training provided for skills.
The predicted salary is between 25000 - 26500 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
This is a full-time role working Monday-Friday 7:30 – 17:00, and every other Saturday from 08:00-12:00.
What You’ll Be Doing
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
- Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
- Maintain excellent standards across the yard, counter and shop floor.
- Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles.
- Support business initiatives to increase sales, margin & service.
- Continually develop your knowledge of core and specialist product lines to meet customer needs.
- Loading and unloading vehicles both manually and with a forklift (training will be provided).
What We’re Looking For
- Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
What’s in it for you
- Competitive Basic Salary.
- Performance Related Bonus.
- 34 days holiday per year.
- Retirement Savings Plan (Pension) – with Legal & General Life Assurance.
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
- Refer a Friend scheme.
- Wellbeing Centre via Work Perks.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Yard Sales Adviser in Basingstoke employer: Stark Group
STARK Group is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Coventry. With opportunities for hybrid working, a discretionary bonus, and a range of employee benefits, we prioritise your growth and well-being, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Yard Sales Adviser in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stark Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stark Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Yard Sales Adviser in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stark Group:Your cover letter is your chance to shine! Tell us why you want to work at Stark Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stark Group!
How to prepare for a job interview at Stark Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
