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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maximise sales while building strong relationships.
- Company: Join Jewson, a leading building materials distributor with a collaborative team spirit.
- Benefits: Enjoy bonuses, discounts, health services, and flexible working options.
- Why this job: Be part of a passionate team dedicated to great service and customer satisfaction.
- Qualifications: Strong sales and customer service skills; industry experience is a plus.
- Other info: Opportunities for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Jewson, a leading building materials distributor in Northern Europe, is looking for a Senior Customer Service Advisor - Sales who is as passionate about great service and sales as we are. The Senior Customer Service Advisor - Sales will partner with the trade by understanding and responding to our customer’s individual needs, delivering fast, focused, and fantastic customer service that exceeds expectations. You will be responsible for building lasting relationships by providing the right solutions and maximising sales and profitability.
What you’ll be doing:
- Understand our approach to pricing and seek out ways to maximise margin in a credible way.
- Support business initiatives to increase sales, margin & service as required.
- Acknowledge every customer, ascertain their needs and wow them with quick and efficient service.
- Ask open questions to build strong relationships and understand our customers' current and future requirements so we can support all their needs.
- Provide advice on products and solutions with particular attention to cross-selling packages and services.
- Address customer inquiries and complaints effectively, ensuring timely and satisfactory resolutions.
What you’ll need to have:
- Strong sales and customer service skills and experience.
- Resilience.
- Pride in the working environment and diligence in maintaining first-class standards to wow our customers.
- Industry experience is desirable but not essential.
What’s in it for you:
- Discretionary bonus.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
At Jewson, we’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What’s next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.
With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches, whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at recruitment@starkbuild.co.uk. We look forward to hearing from you!
Senior Customer Service Advisor in Redhill employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor in Redhill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jewson and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Senior Customer Service Advisor and be ready to share specific examples.
✨Tip Number 3
Show off your sales skills! Think of ways you've maximised sales or improved customer service in past roles. Be prepared to discuss these experiences during your interview to demonstrate your value.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Senior Customer Service Advisor in Redhill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Service Advisor role. Highlight your sales and customer service experience, and show us how you can wow our customers with your skills!
Show Your Passion: We love candidates who are genuinely passionate about great service. In your application, let us know why you’re excited about this role and how you can contribute to our team’s success at Jewson.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Stark Danmark A/S
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service and sales. Be ready to discuss how you’ve handled customer inquiries and complaints in the past, and think of specific examples where you’ve gone above and beyond to wow a customer.
✨Research Jewson and Its Products
Familiarise yourself with Jewson’s product range and services. Understanding their approach to pricing and how they maximise margins will show your genuine interest in the role and help you answer questions more effectively.
✨Practice Open-Ended Questions
Prepare to ask and answer open-ended questions during the interview. This will not only demonstrate your ability to build relationships but also show that you can engage customers by understanding their needs and providing tailored solutions.
✨Showcase Your Resilience
Be ready to share examples of how you've dealt with challenging situations in customer service. Highlight your resilience and how you maintain high standards even under pressure, as this is crucial for a Senior Customer Service Advisor.
