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- Tasks: Coordinate operations and enhance customer service across Jewson branches.
- Company: Join Stark UK, a vibrant community that values decency, passion, and pride.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and professional development opportunities.
- Why this job: Be part of a supportive culture where your ideas are celebrated and growth is prioritised.
- Qualifications: Experience with ICON systems and a positive, team-oriented attitude are essential.
- Other info: This role is site-based in Shrewsbury with regular branch visits.
The predicted salary is between 36000 - 60000 £ per year.
Jewson Customer Service Manager – Sales page is loaded
Jewson Customer Service Manager – Sales
Apply remote type Site-based only locations Shrewsbury time type Full time posted on Posted Yesterday time left to apply End Date: August 14, 2025 (26 days left to apply) job requisition id JR29644
At Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
The primary responsibility of the Contract Manager is to coordinate and oversee operational activities with the assigned contract in the JPS hub and relevant branches. The role focuses on supporting with improving and maintaining service levels across these branches, ensuring an exceptional customer experience. The Contract Manager will support and service customers by also visiting Jewson branch locations where involved with JPS contracts to help support the relevant JPS colleague with operational aspects on their account i.e. GM, BM, PAM. This could include supporting with van stock roll outs, maintaining inventory, organising products, and being the main point of contact for operatives linking in with branch managers and branch champions (points of contacts).
What You’ll Be Doing
Branch Activity Coordination
- Based in main spoke hub with visits to all related branches regularly to oversee operations and address issues with assigned contract.
- Ensure products are well-organised and clearly labeled.
- Maintain an accurate inventory of orders in each branch.
- Alert the relevant parties when orders are not collected.
Customer Service
- Act as the first point of contact for branch operatives regarding issues such as missing stock or uncollected orders.
- Resolve issues promptly to maintain high service levels.
Operational Efficiency
- Ensure compliance with individual branch procedures, including terms and conditions, agreed KPIs, and SLAs.
Relationship Management:
- Develop and maintain strong relationships with branch operatives and customers.
- Collaborate with the JPS Commercial and Ops team team to maintain the contracts’ commercial package, including maintaining product catalogues and terms.
Reporting and Communication:
- Provide regular updates on branch performance and inventory status.
- Communicate effectively with the Account Manager, Branch Managers, Regional Partnership Director and other relevant parties.
What We’re Looking For
Experience in using ICON and a good understanding of systems
Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics
Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
Pride – You take pride in your work and are dedicated to producing top-notch results.
Why Choose Us?
Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance – We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What\’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
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Jewson Customer Service Manager - Sales employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewson Customer Service Manager - Sales
✨Tip Number 1
Familiarise yourself with Jewson's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees of Jewson. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations for the Customer Service Manager role.
✨Tip Number 3
Prepare to discuss your experience with operational efficiency and customer service. Be ready to share specific examples of how you've improved service levels or resolved customer issues in previous roles.
✨Tip Number 4
Showcase your enthusiasm and team spirit during the interview. Jewson values a collaborative environment, so emphasising your ability to work well with others and contribute positively to a team will set you apart.
We think you need these skills to ace Jewson Customer Service Manager - Sales
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Manager position at Jewson. Understand the key responsibilities and required skills, such as experience with ICON and a strong customer service focus.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, operational efficiency, and any previous roles that involved relationship management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you embody the qualities they are looking for, such as decency, team spirit, and pride in your work.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Stark Danmark A/S
✨Showcase Your Customer Service Skills
As a Customer Service Manager, your ability to resolve issues and maintain high service levels is crucial. Prepare examples from your past experiences where you successfully handled customer complaints or improved service efficiency.
✨Demonstrate Team Spirit
Jewson values collaboration and teamwork. Be ready to discuss how you've worked effectively in teams, supported colleagues, and contributed to a positive work environment. Highlight any specific projects where teamwork led to success.
✨Familiarise Yourself with Relevant Systems
Understanding systems like ICON is important for this role. If you have experience with similar software, be sure to mention it. If not, do some research on ICON and be prepared to discuss how you can quickly learn new systems.
✨Express Your Enthusiasm and Pride
Jewson looks for candidates who radiate positivity and take pride in their work. During the interview, convey your passion for the merchant world and share what motivates you to deliver exceptional service.
