At a Glance
- Tasks: Support the Branch Manager and lead a dynamic team to deliver outstanding customer service.
- Company: Join Jewson, part of Stark UK, a vibrant community focused on people and growth.
- Benefits: Enjoy competitive salary, performance bonuses, 34 days holiday, and great work perks.
- Other info: Flexible working options available; we support your career growth and well-being.
- Why this job: Make a real impact in a supportive environment where your ideas are celebrated.
- Qualifications: Sales or supervisory experience, strong communication skills, and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
This is a full-time role working Monday-Friday 7:30-17:00, and every other Saturday from 08:00-12:00.
What You'll Be Doing- Supporting the Branch Manager in the day-to-day running of the branch, stepping in to lead the team whenever required.
- Building strong relationships with customers, understanding their needs and providing expert advice to deliver outstanding service.
- Driving sales by developing new business, growing existing accounts and re-engaging lapsed customers.
- Coaching, motivating and developing colleagues to create a high-performing, customer-focused team.
- Using local market knowledge to identify opportunities and support branch sales and profitability.
- Ensuring the branch operates safely, efficiently and in line with company policies and procedures.
- Managing stock, coordinating customer deliveries and helping maintain excellent product availability.
- Monitoring branch performance against key targets, including sales, margin, customer satisfaction and operational compliance.
- Championing Health & Safety and creating a positive culture where colleagues and customers come first.
- Previous experience in a sales or supervisory role, ideally within the building materials, merchanting or trade sector.
- A passion for delivering outstanding customer service and building long-term customer relationships.
- Experience leading, coaching or supporting a team to achieve shared goals.
- Strong commercial awareness with the ability to identify opportunities to grow sales and improve branch performance.
- Confident communication skills and the ability to influence, motivate and manage challenging situations.
- Organised with good IT skills and the ability to prioritise a busy workload.
- A proactive, hands-on approach with a willingness to learn and continuously improve.
- A commitment to maintaining high standards of Health & Safety and operational compliance.
- A full UK driving licence is essential. Forklift licence, people management experience and knowledge of building materials are advantageous.
- Competitive Basic Salary
- Performance Related Bonus
- 34 days holiday per year
- Retirement Savings Plan (Pension) – with Legal & General
- Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
- Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
- Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
- Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
- Refer a Friend scheme
- Wellbeing Centre via Work Perks
At Jewson we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next...If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at recruitment@starkbuild.co.uk. We look forward to hearing from you!
Assistant Branch Manager in Inverness employer: Stark Danmark A/S
Stark Danmark A/S is an excellent employer, offering a supportive work culture where safety and teamwork are paramount. With social working hours and fully funded training, employees can enjoy a balanced lifestyle while advancing their careers in the thriving Edinburgh area. Join us to be part of a dedicated team that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Inverness
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Stark Danmark A/S, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Stark Danmark A/S!
We think you need these skills to ace Assistant Branch Manager in Inverness
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Stark Danmark A/S, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Stark Danmark A/S and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Stark Danmark A/S that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Stark Danmark A/S
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
