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- Tasks: Engage with customers, upsell products, and ensure timely order fulfilment.
- Company: Join Jewson, a leading building materials distributor in Northern Europe.
- Benefits: Enjoy competitive salary, performance bonuses, and extensive employee perks.
- Why this job: Be part of a friendly team dedicated to exceptional service and customer satisfaction.
- Qualifications: Customer-focused with B2B sales experience in construction materials preferred.
- Other info: Flexible working options available; supportive recruitment process for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
**Customer Service Advisor – Sales****Sandown****Jewson,**a leading building materials distributor in Northern Europe, is looking for an **Customer Service Advisor – Sales**who\’s as passionate about great service as we are.Jewson are looking for a **Customer Service Advisor – Sales** to join the successful team at their **Sandown** branch.**What you’ll be doing:*** Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values* Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible* Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey* Keep the branch looking clean and tidy, to make a great first impression on our customers* Maintain stock levels, carrying out regular stock counts* Work with colleagues to suggest opportunities for improvement**Working hours are 07:00 – 16:30 Monday to Friday and every other Saturday morning 08:00 – 12noon****Address: Jewson, Avenue Road, Sandown, PO36 8DY****What you’ll need to have:**Enthusiasm – Positivity and unyielding passion for the merchant world.Decency – Honesty, integrity, and mutual respect.Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.Pride – Dedication in producing top-notch results.Sales/ Customer Service experience is desirable.**What’s in it for you:*** Discretionary bonus* A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.* Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support* Generous employee discounts* Access to discounts with hundreds of your favourite high street and online retailers* Retirement savings plan* Life assurance* Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a childAt **Jewson,** we\’re proud to be part of **STARK** **Building Materials UK** and dedicated to providing top-quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.If you\’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!**What\’s next…**If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at recruitment@starkbuild.co.uk. We look forward to hearing from you! #J-18808-Ljbffr
Customer Service Advisor - Sales employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Familiarise yourself with the construction materials industry. Understanding the products and services offered by Jewson will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your sales techniques, especially upselling and cross-selling. Think of examples from your past experiences where you've successfully maximised customer interactions, as these will be valuable to discuss in your interview.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you've built strong relationships with clients. Be ready to explain how you can apply these skills to meet the needs of both new and lapsed customers at Jewson.
✨Tip Number 4
Research Jewson's company culture and values. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the company, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Service Advisor - Sales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales, particularly in the construction materials sector. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and sales. Mention specific examples of how you've built relationships with customers and achieved sales goals in previous roles. Make it personal and show your enthusiasm for joining JEWSON.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at Stark Danmark A/S
✨Know the Company
Before your interview, take some time to research Jewson and its parent company, STARK Building Materials UK. Understand their values, products, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Focus
As a Customer Service Advisor - Sales, showcasing your customer focus is crucial. Prepare examples from your past experiences where you successfully built relationships with customers or resolved issues effectively. Highlight how you can contribute to enhancing customer satisfaction.
✨Showcase Your Sales Skills
Be ready to discuss your B2B sales development experience, especially in the construction materials supply sector. Think of specific instances where you maximised sales through upselling or cross-selling, and be prepared to explain your approach to achieving sales targets.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
