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- Tasks: Engage with customers, upsell products, and ensure timely order fulfilment.
- Company: Join Jewson, a leading building materials distributor in Northern Europe.
- Benefits: Enjoy competitive salary, performance bonuses, and extensive employee perks.
- Why this job: Be part of a friendly team dedicated to exceptional service and customer satisfaction.
- Qualifications: Customer-focused with B2B sales experience in construction materials preferred.
- Other info: Flexible working options available; supportive recruitment process for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
At Jewson, part of Stark UK, we believe that our greatest asset is our people! We\’re not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!This is a full-time position requiring 44.5 hours per week, Monday to Friday from 7:45 a.m. to 5:00 p.m., with a 45-minute lunch break. The role also includes working every other Saturday from 8:00 a.m. to 12:00 p.m.**What You’ll Be Doing*** Acknowledge every customer, ascertain their needs and wow them with quick and efficient service* Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs* Maintain excellent standards across the counter, shop floor and yard.* Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles* Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls* Provide advice on products and services with particular attention to cross-selling packages and services such as Build Aviator and Tool Hire* Understand our approach to pricing and be able to communicate credible prices* Support business initiatives to increase sales, margin & service as required* Continually develop your knowledge of core and specialist product lines to meet customer needs**What We’re Looking For**Customer Service *-* High levels of customer satisfaction with frequently returning customers and growing live accountsEnthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!With branches from the Scottish Isles to Penzance, our customers are never far from expert advice, reliable service, and the highest-quality building materials. With over 450 Jewson branches whatever the trade we’ve got what our customers need, from everyday essentials to specialist equipment. If you’re interested in working with us but unsure about which role suits you best, don’t hesitate to reach out to us at recruitment@starkbuild.co.uk. We look forward to hearing from you! #J-18808-Ljbffr
Customer Service Advisor - Sales employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Familiarise yourself with the construction materials industry. Understanding the products and services offered by Jewson will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your sales techniques, especially upselling and cross-selling. Think of examples from your past experiences where you've successfully maximised customer interactions, as these will be valuable to discuss in your interview.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you've built strong relationships with clients. Be ready to explain how you can apply these skills to meet the needs of both new and lapsed customers at Jewson.
✨Tip Number 4
Research Jewson's company culture and values. Being able to articulate how your personal values align with theirs will demonstrate your genuine interest in the role and the company, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Service Advisor - Sales.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales, particularly in the construction materials sector. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet sales targets.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and sales. Mention specific examples of how you've built relationships with customers and achieved sales goals in previous roles. Make it personal and show your enthusiasm for joining JEWSON.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at Stark Danmark A/S
✨Know the Company
Before your interview, take some time to research Jewson and its parent company, STARK Building Materials UK. Understand their values, products, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Focus
As a Customer Service Advisor - Sales, showcasing your customer focus is crucial. Prepare examples from your past experiences where you successfully built relationships with customers or resolved issues effectively. Highlight how you can contribute to enhancing customer satisfaction.
✨Showcase Your Sales Skills
Be ready to discuss your B2B sales development experience, especially in the construction materials supply sector. Think of specific instances where you maximised sales through upselling or cross-selling, and be prepared to explain your approach to achieving sales targets.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
