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For Companies At a Glance
- Tasks: Analyse customer feedback to enhance pricing strategies and improve service levels.
- Company: Join STARK UK, a leading building materials distributor with a supportive culture.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and a range of health perks.
- Why this job: Make a real impact on customer experience and drive meaningful change.
- Qualifications: Experience in customer service analysis and strong communication skills required.
- Other info: Dynamic work environment with excellent professional development opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We’re looking for a Pricing Insights/Feedback Analyst to evaluate, interpret, and report on pricing‑related customer feedback. Your insights will directly influence how we enhance customer experience, strengthen our pricing competitiveness, and improve service levels across the business.
What You’ll Be Doing
- Interpreting customer feedback data to identify trends, themes, and areas for improvement.
- Conducting root cause analysis to uncover systemic issues affecting customer experience.
- Recommending clear, actionable improvements to address the root causes of negative feedback.
- Managing and resolving escalated complaints efficiently and in line with SLAs.
- Maintaining accurate records of all escalated complaints.
- Working collaboratively with cross‑functional teams to implement changes driven by customer insights.
What We’re Looking For
- Proven experience in complaints handling or customer service data analysis/reporting within customer‑facing industries.
- Excellent verbal and written communication skills, able to explain detailed findings clearly and simply.
- Strong interpersonal skills and the ability to work closely with colleagues at all levels.
- A self‑driven, solution‑oriented mindset and the ability to work at pace.
- Comfort with ambiguity and a proactive approach to finding clarity and solutions.
- A customer‑focused approach with a strong desire to improve customer experience.
- Experience using Microsoft packages, particularly Excel.
Benefits
- Competitive Base salary
- Discretionary bonus
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development
Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Pricing Insights/Feedback Analyst in Coventry employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pricing Insights/Feedback Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at STARK UK. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for your interview by practising common questions related to customer feedback analysis. We want you to showcase your skills in interpreting data and recommending improvements confidently.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've tackled customer complaints or improved processes. This will highlight your proactive mindset and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at STARK UK.
We think you need these skills to ace Pricing Insights/Feedback Analyst in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pricing Insights/Feedback Analyst role. Highlight your experience in customer feedback analysis and how it aligns with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Communication Skills: Since excellent verbal and written communication is key for this role, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to explain your findings or experiences in a way that’s easy to understand.
Highlight Your Problem-Solving Mindset: We love a self-driven, solution-oriented approach! In your application, share examples of how you've tackled challenges in the past, especially those related to customer service or data analysis. This will help us see your proactive nature and ability to work at pace.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Stark Danmark A/S
✨Know Your Data
As a Pricing Insights/Feedback Analyst, you'll be dealing with customer feedback data. Brush up on your data interpretation skills and be ready to discuss how you've used data to identify trends or solve problems in the past.
✨Communicate Clearly
You’ll need to explain complex findings simply. Practice articulating your thoughts on customer feedback and pricing strategies. Use examples from your experience to demonstrate your communication skills.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you conducted root cause analysis. Think of examples where you identified issues and recommended actionable improvements. This will showcase your solution-oriented mindset.
✨Be Customer-Focused
Emphasise your commitment to enhancing customer experience. Be ready to share how you've handled escalated complaints in the past and what steps you took to resolve them effectively.
