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- Tasks: Be the go-to person for colleagues, answering queries and providing support in a fast-paced environment.
- Company: Join STARK UK, a vibrant community that values decency, passion, and pride.
- Benefits: Enjoy competitive salary, bonuses, flexible hours, and a range of health and wellbeing perks.
- Why this job: Make a real impact by helping colleagues thrive and grow within a supportive HR team.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Dynamic workplace with excellent career growth opportunities and a focus on professional development.
The predicted salary is between 30000 - 42000 £ per year.
At STARK UK we believe that our greatest asset is our people. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
As a People Helpdesk Advisor you will be the first point of contact for all colleagues contacting the People Services team. Providing timely, effective, professional advice to answer colleagues’ questions, or direct to subject matter experts when appropriate. We are looking for someone that can work at pace, is results and customer focused with excellent communication skills as will be liaising with both internal and external stakeholders at various levels.
What You’ll Be Doing- Monitor, respond to and resolve queries and tasks coming into People Services via phone, walk in or the ticketing system.
- Manage a heavy workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams, ensuring relevant manager/colleague is informed where appropriate.
- Ensuring that responses given are in line with the Company’s policies and procedures.
- Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate.
- Complete agreed colleague’s lifecycle administration processes.
- Complete external requests for references within agreed timescales.
- Maintain employee electronic personal files.
- Collaborate and work together with other team members to ensure HR best practice, shaping our processes to ensure compliance.
- Maintain Company confidentiality and ensure high standards of professionalism.
- Undertake ad hoc project work / attendance on wider HR projects.
- Improved customer service for colleagues and managers contacting The People Services.
- Consistent experience.
- Improved processes.
- Strong service and solution focus is essential.
- Able to listen, identify the salient points, problem solve and provide a range of potential solutions.
- Proficient in handling sensitive and confidential information with integrity.
- Accessible and helpful when responding to enquiries even in a high-volume situation.
- Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail.
- Able to prioritise cases and refer to more expert colleagues as necessary.
- Sound understanding of employee life cycle, and knowledge of common business issues and processes.
- Previous experience handling queries in person, over the phone, and via email.
- Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, ER database and Internet).
- Digitally savvy.
- Excellent communicator, verbally and in written form.
- Knowledge of GDPR obligations and compliance to our data privacy policy.
- Experience of using Service Now / Workday.
- Workday HCM experience equally desirable.
- Associate CIPD desirable but not essential.
- Competitive Base salary.
- Discretionary bonus.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel. We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
Professional Development
Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next - If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
People Helpdesk Advisor in Coventry employer: Stark Danmark A/S
Contact Detail:
Stark Danmark A/S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Helpdesk Advisor in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, dive into STARK UK's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your communication skills! As a People Helpdesk Advisor, you'll need to be clear and concise. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past where you successfully resolved issues, especially in high-pressure situations. This will demonstrate your capability to handle the fast-paced environment at STARK UK.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace People Helpdesk Advisor in Coventry
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your commitment to creating a supportive workplace.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the People Helpdesk Advisor role. Mention specific examples that showcase your customer service skills and ability to handle queries effectively.
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Stark Danmark A/S
✨Know the Company Culture
Before your interview, take some time to understand STARK UK's values and culture. They pride themselves on decency, passion, and community. Show that you resonate with these values by sharing examples from your past experiences where you've demonstrated similar traits.
✨Prepare for Customer-Focused Scenarios
As a People Helpdesk Advisor, you'll be dealing with queries from colleagues. Prepare for situational questions that assess your problem-solving skills and customer service focus. Think of specific instances where you successfully resolved issues or provided exceptional support.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions in a professional manner.
✨Demonstrate Organisational Skills
With a heavy workload expected, it's crucial to show how you manage multiple tasks effectively. Be ready to discuss your methods for prioritising work and ensuring timely responses to queries. Sharing tools or techniques you use to stay organised can also impress your interviewers.
