At a Glance
- Tasks: Lead daily operations in the Tool Hire Department, ensuring great customer service and efficient processes.
- Company: Join Jewson, a top building materials distributor in Northern Europe, part of STARK Building Materials UK.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and health & wellbeing services.
- Other info: Flexible working options available; supportive recruitment process for all applicants.
- Why this job: Be part of a friendly team dedicated to exceptional service and career growth opportunities.
- Qualifications: Must have a manual UK driving license and experience in customer-facing roles; supervisory skills preferred.
The predicted salary is between 30000 - 42000 € per year.
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Are you based in the Haslemere area? Do you have supervisory experience in the Tool/Plant Hire industry? Do you have a passion for working with people and enjoy a varied, active role?
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Tool Hire Supervisor to maintain and deliver the daily operations of the Tool Hire Department in our Haslemere branch, who is as passionate about great service as we are!
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday.
- Please note: a driving license is essential for this role**
Key Responsibilities
You\'ll be responsible for the delivery of day-to-day tool hire activities, deploying resource to ensure efficient, effective and safe operations of the Tool Hire Department in our busy branch by building relationships with customers.
- Use our in-house systems to process hires, organise deliveries, manage stock control and keep customers updated throughout their journey
- Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
- Work closely with Branch Management to provide a fantastic customer experience. Provide guidance and constructive feedback to team members, assisting in their development and supporting them to deliver a high-quality customer experience
- Deliver and collect customer orders in a timely manner, ensuring orders are accurate and all equipment is secured and loaded/offloaded safely in accordance with company procedures
- Ensure inventory and availability levels are appropriate to meet customer needs, collaborating across the local network
- Take initiative to resolve challenging situations, including customer complaints or feedback
- Maintain full compliance with company policies and procedures, especially in relation to Health & Safety
- Competitive salary and discretionary bonus
- A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
- Generous employee discounts
- Access to discounts with hundreds of your favourite high street and online retailers
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
- Manual UK driving license, held for a minimum of 1 year, with no more than 6 points
- Previous industry experience would be beneficial
- Experience in a customer facing, sales focussed role
- IT literate with strong communication and organisational skills
- Confident in leading and developing a team
At Jewson, we\'re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We\'re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you\'re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What\'s Next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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#J-18808-LjbffrTool Hire Supervisor in Haslemere employer: Stark Building Materials UK
STARK Building Materials UK offers a vibrant and supportive work environment for the Tool Hire Supervisor role in Haslemere, where employees are encouraged to grow and develop their skills. With competitive salaries, generous holiday allowances, and a range of health and wellbeing benefits, we prioritise our team's welfare while fostering a culture of collaboration and exceptional customer service. Join us to be part of a friendly team that values your contributions and is committed to delivering top-quality service.
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Supervisor in Haslemere
✨Tip Number 1
Familiarise yourself with the tools and equipment commonly used in the hire industry. Being knowledgeable about the products will not only help you in conversations with customers but also demonstrate your expertise during the interview.
✨Tip Number 2
Highlight your supervisory experience by preparing examples of how you've successfully led a team in previous roles. Be ready to discuss specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Network within the local building materials community. Attend industry events or join relevant online forums to connect with professionals who might provide insights or referrals for the Tool Hire Supervisor position.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you resolved complaints or enhanced the customer experience, as this role heavily focuses on delivering great service.
We think you need these skills to ace Tool Hire Supervisor in Haslemere
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant supervisory experience in the Tool/Plant Hire industry. Emphasise your customer service skills and any achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that relate to the responsibilities outlined in the job description, such as managing inventory or resolving customer complaints.
Highlight Relevant Skills:In your application, clearly outline your IT literacy, communication, and organisational skills. Provide examples of how you've used these skills in previous roles to enhance customer experiences or improve operational efficiency.
Show Enthusiasm for the Company:Research STARK Building Materials and mention why you want to work there specifically. Highlight their commitment to great service and how your values align with theirs, which can set you apart from other candidates.
How to prepare for a job interview at Stark Building Materials UK
✨Show Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in detail. Highlight specific examples where you successfully led a team, resolved conflicts, or improved processes. This will demonstrate your capability to manage the Tool Hire Department effectively.
✨Know the Industry
Familiarise yourself with the tool and plant hire industry, including current trends and challenges. Being knowledgeable about the products and services offered by STARK Building Materials will show your genuine interest in the role and help you stand out.
✨Emphasise Customer Service
Since the role involves a strong customer-facing element, prepare to share examples of how you've provided excellent customer service in the past. Discuss how you handle complaints and ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Team Development
Talk about your approach to developing team members and providing constructive feedback. Share any experiences where you have successfully mentored or trained staff, as this is crucial for maintaining a high-quality customer experience in the Tool Hire Department.