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- Tasks: Engage with customers, drive sales, and provide top-notch service at our Yate branch.
- Company: Join Jewson, a leading building materials distributor in Northern Europe, part of STARK Building Materials UK.
- Benefits: Enjoy competitive pay, generous holiday, staff discounts, and wellness services.
- Why this job: Be part of a friendly team dedicated to exceptional service and career growth.
- Qualifications: Sales experience and a passion for customer interaction are essential.
- Other info: Flexible hours with opportunities for improvement and development.
The predicted salary is between 20000 - 38000 £ per year.
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Join to apply for the Senior Customer Service Advisor – Sales role at STARK Building Materials UK
Get AI-powered advice on this job and more exclusive features.
Are you based in the Yate area?
Do you have sales experience and a proactive approach to customers?
Do you have a passion for working with people?
Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Senior Sales Advisor to join the team in our Yate branch, who\’s as passionate about great service as we are.
This role will find you at the heart of our customers experience. You will drive sales in branch, face to face at the trade counter, and over the phone with customers. You\’ll develop new customer relationships and build on existing ones, becoming a key contact for all customer needs.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
Hours: 7.30am–5.00pm Mon-Fri, every 2nd Sat 8am-12pm
Location: Jewson, Stover Trading Estate, Millbrook Road, Bristol, BS37 5PB
Key Responsibilities
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Dealing with lapsed accounts and generating sales with new and existing customers
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- Work with colleagues to suggest opportunities for improvement
Required Skills And Experience
- Previous industry experience is beneficial
- Experience in a customer facing/sales environment
- Passion for working with people with great communication skills
- Flexible with a positive can-do attitude
What’s In It For You
- Competitive salary and discretionary bonus
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
- Generous employee discounts
- Access to discounts with hundreds of your favourite high street and online retailers
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
At Jewson, we\’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you\’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
Seniority level
-
Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Wholesale Building Materials
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Senior Customer Service Advisor - Sales employer: Stark Building Materials UK
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor - Sales
✨Tip Number 1
Familiarise yourself with the building materials industry and Jewson's product lines. Understanding the products you'll be selling will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing different customer scenarios can prepare you for real interactions, helping you to provide proactive advice and solutions.
✨Tip Number 3
Network within the local community and industry. Attend events or join online forums related to building materials to meet potential customers and learn about their needs, which can give you an edge in the interview.
✨Tip Number 4
Showcase your passion for customer service during any interactions. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, as this aligns with Jewson's values.
We think you need these skills to ace Senior Customer Service Advisor - Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. Use specific examples that demonstrate your proactive approach to customer interactions, as this is crucial for the Senior Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with people and your ability to build relationships. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in driving sales and providing exceptional customer service.
Highlight Key Skills: In your application, emphasise your communication skills and positive attitude. These are essential for the role, so provide examples of how you've successfully engaged with customers in the past, whether face-to-face or over the phone.
Show Enthusiasm for the Company: Research STARK Building Materials and Jewson to understand their values and culture. Express your enthusiasm for joining their team and contributing to their commitment to great service in your application.
How to prepare for a job interview at Stark Building Materials UK
✨Know Your Products
Familiarise yourself with the product lines and services offered by STARK Building Materials. Being knowledgeable will help you provide proactive advice and solutions during the interview, showcasing your ability to drive sales and enhance customer experience.
✨Demonstrate Your Sales Experience
Prepare specific examples from your previous roles that highlight your sales achievements and customer service skills. This will help illustrate your proactive approach and ability to develop strong customer relationships, which are key for this role.
✨Showcase Your Communication Skills
Since the role involves face-to-face interactions and phone conversations, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle customer inquiries and resolve issues effectively.
✨Exude a Positive Attitude
STARK values a can-do attitude, so be sure to convey enthusiasm and positivity throughout the interview. Share instances where your positive approach has led to successful outcomes in customer interactions or team collaborations.
