At a Glance
- Tasks: Welcome customers, assist with orders, and maintain a tidy yard.
- Company: Join FRAZER, part of Stark UK, where people are our greatest asset!
- Benefits: Competitive salary, bonuses, training, and discounts on your favourite brands.
- Other info: Enjoy a supportive environment with excellent career development opportunities.
- Why this job: Be part of a vibrant community that celebrates your ideas and growth.
- Qualifications: Customer service skills, forklift licence, and a positive attitude.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Customer Service Yard Assistant based in Norwich! FRAZER, part of Stark UK, believes that our greatest asset is our people. We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
Hours: 7am-5pm Monday-Friday
What You’ll Be Doing:
- Welcome customers to the branch and take an active interest in their projects.
- Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions.
- Help to pick and prepare customer orders, load and unload customer and supplier vehicles using forklifts to minimise manual handling.
- Check incoming deliveries and report missing or damaged products.
- Maintain stock levels in all yard/warehouse areas, carrying out regular stock counts.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work.
What We’re Looking For:
- Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts.
- Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.
- Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics.
- Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.
- Pride - You take pride in your work and are dedicated to producing top-notch results.
- Previous industry experience in a similar environment would be beneficial.
- Counter Balance Forklift licence essential.
- Confident working both indoors and outdoors.
- A positive and proactive attitude to work.
- Comfortable in a role involving extensive manual handling of bulky items.
What’s in it for you?
- Competitive salary and discretionary bonus.
- In-house forklift and manual handling training.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- Generous employee discounts.
- Access to discounts with hundreds of your favourite high street and online retailers.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next: If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!
Customer Service Yard Assistant in Norwich employer: Stark Building Materials UK
At FRAZER, part of Stark UK, we pride ourselves on fostering a vibrant community where every team member is valued and encouraged to thrive. Located in Norwich, our supportive work culture prioritises employee growth through professional development opportunities, including training and apprenticeships, while offering a competitive salary and a range of benefits that enhance your well-being. Join us to be part of a team that celebrates your ideas and contributions, ensuring you feel at home in a dynamic environment dedicated to excellence.
Contact Details:
Stark Building Materials UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Yard Assistant in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stark Building Materials UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stark Building Materials UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Yard Assistant in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stark Building Materials UK:Your cover letter is your chance to shine! Tell us why you want to work at Stark Building Materials UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stark Building Materials UK!
How to prepare for a job interview at Stark Building Materials UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
