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- Tasks: Engage with customers, drive sales, and provide top-notch service in a dynamic builders merchant.
- Company: Join Jewson, part of STARK Building Materials UK, a leader in building materials distribution.
- Benefits: Enjoy competitive pay, generous staff discounts, 34 days holiday, and flexible working options.
- Why this job: Be the face of our brand, build relationships, and grow your career in a supportive team.
- Qualifications: Sales experience and strong communication skills are essential; builders merchant experience is a plus.
- Other info: Work hours are Monday to Friday with alternate Saturday mornings.
The predicted salary is between 28800 - 43200 £ per year.
Are you based in the West Wickham area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast paced builders merchant environment?
If you\’re ready to take your customer service skills to the next level and join a team that\’s dedicated to providing great service, we want to hear from you!
Jewson West Wickham is on the hunt for a Sales Advisor who\’s as passionate about great service as we are.
Hours: 0730-1700 Monday to Friday and every other Saturday morning 0800-1200
Location: Jewson west Wickham, Rays Road, Off Red Lodge Road, West Wickham, BR4 0EJ
Preferred Skills and Experience:
- Experience working within a Builders Merchant would be extremely beneficial
- A strong sales focus with experience in a similar role
- A strong communicator with some leadership experience
- A passion for delivering great customer service
Our Sales Advisors are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You\’ll be the face (and voice!) of the business, often the first point of contact a customer has with us. You\’ll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.
Key Responsibilities of a Jewson Sales Advisor:
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
- Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Support the branch team to deliver success and suggest opportunities for continuous improvement
- Develop new customer accounts and lapsed accounts
- Build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensure all customer orders are fulfilled in a timely fashion
- Follow plans to continuously improve customer experience
- Act as a direct support to branch management and work closely with the area sales manager
- Understand local market issues and communicate to Manager to support sales growth plans
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
About Us
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
- A competitive salary and benefits package, plus generous staff discounts
- A supportive team environment where your contributions are recognized and valued
- Opportunities to grow your skills and career within our organization
- Flexible working arrangements to help you balance work and life
At Jewson , we\’re proud to be part of STARK Building Materials UK , a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.
Please apply today with your most up-to-date CV and a member of our dedicated recruitment team will be in touch!
Customer Service Advisor - Sales employer: Stark Building Materials UK
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Sales
✨Tip Number 1
Familiarise yourself with the products and services offered by Jewson. Understanding the specifics of building materials will not only help you in conversations with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing customer interactions can help you feel more confident when engaging with customers, whether in person or over the phone.
✨Tip Number 3
Network with current or former employees of Jewson or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your passion for customer service by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your ability to build relationships and drive sales, which is crucial for this role.
We think you need these skills to ace Customer Service Advisor - Sales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in a builders merchant environment. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work at Jewson and how your values align with theirs. Be sure to include any leadership experience you have.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and ability to build relationships with customers. Mention any experience with upselling or cross-selling products, as this is key for the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Jewson. Mention your willingness to learn about their product lines and your commitment to delivering great customer service.
How to prepare for a job interview at Stark Building Materials UK
✨Know Your Products
Familiarise yourself with the product lines and services offered by Jewson. Being able to discuss specific materials and their uses will demonstrate your commitment to customer service and sales.
✨Showcase Your Sales Experience
Prepare examples from your previous roles that highlight your sales achievements. Discuss how you successfully upsold or cross-sold products, as this is crucial for the Sales Advisor position.
✨Emphasise Communication Skills
As a Customer Service Advisor, you'll be the first point of contact for customers. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've built relationships with customers in the past.
✨Demonstrate Team Spirit
Jewson values collaboration, so be prepared to talk about how you've supported your team in previous roles. Share instances where you contributed to team success or suggested improvements that benefited everyone.
