Customer Service Advisor Sales

Customer Service Advisor Sales

Birmingham Full-Time 28800 - 43200 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, process orders, and maintain a tidy branch environment.
  • Company: Jewson is a leading building materials distributor in Northern Europe, committed to exceptional service.
  • Benefits: Enjoy competitive salary, 33 days holiday, staff discounts, and wellness perks.
  • Why this job: Join a friendly team focused on growth and delivering great customer experiences.
  • Qualifications: No prior experience needed; just bring your passion for people and a positive attitude.
  • Other info: Perfect for entry-level candidates looking to kickstart their career in customer service.

The predicted salary is between 28800 - 43200 ÂŁ per year.

4 days ago Be among the first 25 applicants

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Are you based in the Birmingham area? Do you have a passion for working with people?

Jewson, a leading building materials distributor in Northern Europe, is on the hunt for a Customer Service Advisor who\’s as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays).

Key Responsibilities

  • Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
  • Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
  • Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
  • Keep the branch looking clean and tidy, to make a great first impression on our customers
  • Maintain stock levels, carrying out regular stock counts
  • Work with colleagues to suggest opportunities for improvement

What’s in it for you?

  • Retirement Savings Plan (Pension) – with Legal & General
  • Life Assurance – From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
  • WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
  • Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
  • Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
  • Employee Discount
  • Refer a Friend scheme
  • Wellbeing Centre via WorkPerks
  • New Reward and Recognition programme – launching soon!

Required Skills And Experience

  • Previous industry experience preferred but not essential
  • Experience in a customer facing environment
  • Passion for working with people
  • A positive can-do attitude

About Us

At Jewson, we\’re proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We\’re a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you\’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Wholesale Building Materials

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Customer Service Advisor Sales employer: Stark Building Materials UK

Jewson is an exceptional employer located in Birmingham, offering a vibrant work culture that prioritises employee well-being and career development. With competitive benefits including a generous holiday allowance, life assurance, and access to various employee perks, we foster a supportive environment where team members can thrive and build meaningful relationships with customers.
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Contact Detail:

Stark Building Materials UK Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Advisor Sales

✨Tip Number 1

Familiarise yourself with Jewson's product lines and services. Understanding what they offer will not only help you in customer interactions but also show your genuine interest in the role during any conversations.

✨Tip Number 2

Practice your communication skills, especially in a customer service context. Being able to convey information clearly and effectively will be crucial when dealing with customers face-to-face or over the phone.

✨Tip Number 3

Network with current or former employees of Jewson. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

✨Tip Number 4

Demonstrate your passion for customer service by sharing relevant experiences in your discussions. Whether it's a previous job or a volunteer role, showing that you care about helping others will resonate well with the hiring team.

We think you need these skills to ace Customer Service Advisor Sales

Customer Service Skills
Communication Skills
Relationship Building
Problem-Solving Skills
Attention to Detail
Sales Skills
Time Management
Adaptability
Teamwork
Product Knowledge
Positive Attitude
Organisational Skills
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with Jewson's values and the specific duties of a Customer Service Advisor.

Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer-facing roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.

Write a Strong Cover Letter: In your cover letter, express your passion for working with people and your enthusiasm for the role. Mention specific examples from your past experiences that showcase your customer service skills and positive attitude.

Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.

How to prepare for a job interview at Stark Building Materials UK

✨Know Your Products

Familiarise yourself with Jewson's product lines and services. Being able to discuss these confidently will show your passion for the role and help you connect with customers during the interview.

✨Demonstrate Your People Skills

Prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to build relationships and provide proactive solutions, as this is key for a Customer Service Advisor.

✨Show Enthusiasm for the Role

Express your genuine interest in working with people and providing great service. A positive can-do attitude is essential, so let your enthusiasm shine through in your responses.

✨Ask Insightful Questions

Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth. This not only shows your interest but also helps you determine if Jewson is the right fit for you.

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