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- Tasks: Analyse customer feedback to drive meaningful improvements in pricing and service.
- Company: STARK UK, a leading building materials distributor in Northern Europe.
- Benefits: Competitive salary, bonuses, flexible working, and extensive health perks.
- Why this job: Make a real impact on customer experience and pricing strategies.
- Qualifications: Experience in customer service analysis and strong communication skills.
- Other info: Join a supportive culture focused on your growth and professional development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
STARK UK is a leading building materials distributor in Northern Europe, and we are looking for someone who is passionate about improving customer experience through data, insights, and smart problem‑solving. Do you thrive in fast‑paced environments where you can turn feedback into meaningful change? If so, this could be the perfect role for you. We’re looking for a Pricing Insights/Feedback Analyst to evaluate, interpret, and report on pricing‑related customer feedback. Your insights will directly influence how we enhance customer experience, strengthen our pricing competitiveness, and improve service levels across the business.
What You’ll Be Doing
- Interpreting customer feedback data to identify trends, themes, and areas for improvement.
- Conducting root cause analysis to uncover systemic issues affecting customer experience.
- Recommending clear, actionable improvements to address the root causes of negative feedback.
- Managing and resolving escalated complaints efficiently and in line with SLAs.
- Maintaining accurate records of all escalated complaints.
- Working collaboratively with cross‑functional teams to implement changes driven by customer insights.
What We’re Looking For
- Proven experience in complaints handling or customer service data analysis/reporting within customer‑facing industries.
- Excellent verbal and written communication skills, able to explain detailed findings clearly and simply.
- Strong interpersonal skills and the ability to work closely with colleagues at all levels.
- A self‑driven, solution‑oriented mindset and the ability to work at pace.
- Comfort with ambiguity and a proactive approach to finding clarity and solutions.
- A customer‑focused approach with a strong desire to improve customer experience.
- Experience using Microsoft packages, particularly Excel.
What’s in it for you?
- Competitive Base salary
- Discretionary bonus
- Retirement savings plan
- Life assurance
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Why Choose Us?
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- We listen and learn – we know we haven’t always got all the answers – listening and learning with you is what helps provide the best service to our customers.
- Professional Development - We are invested in your success! You have a real chance to progress- the only limits are your own. Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
- Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work-Life Balance - We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
What’s Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
Pricing Insights/Feedback Analyst in Coventry employer: Stark Building Materials UK
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pricing Insights/Feedback Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at STARK UK. A friendly chat can open doors and give you insights that might not be in the job description.
✨Tip Number 2
Prepare for the interview by diving deep into customer feedback analysis. Be ready to discuss how you've turned data into actionable insights in past roles. Show us your problem-solving skills!
✨Tip Number 3
Practice your communication skills. You’ll need to explain complex findings clearly, so try explaining your insights to a friend or family member. If they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Pricing Insights/Feedback Analyst in Coventry
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for improving customer experience! In your application, highlight any relevant experiences where you've turned feedback into actionable insights. We love candidates who are genuinely excited about making a difference.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, especially those related to data analysis and customer service. We appreciate applicants who can communicate their findings simply and effectively.
Tailor Your Application: Make sure to customise your application to fit the role of Pricing Insights/Feedback Analyst. Mention specific examples from your past that align with the responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Stark Building Materials UK
✨Know Your Data
Before the interview, dive deep into any relevant data or reports related to customer feedback and pricing. Familiarise yourself with trends and insights that could be valuable for STARK UK. This will not only show your passion for the role but also demonstrate your analytical skills.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled customer complaints or analysed data to improve service. Be ready to share these examples during the interview, as they will highlight your problem-solving abilities and customer-focused mindset.
✨Practice Clear Communication
Since excellent communication is key for this role, practice explaining complex findings in a simple way. You might want to do mock interviews with friends or family to refine your ability to convey detailed insights clearly and effectively.
✨Show Your Collaborative Spirit
STARK UK values teamwork, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight your interpersonal skills and how you can contribute to a supportive environment, making it clear that you're ready to collaborate for the benefit of customer experience.
