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- Tasks: Be the go-to person for colleagues, answering queries and providing support in a fast-paced environment.
- Company: Join STARK UK, a leading building materials distributor with a vibrant community culture.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and a range of health and wellbeing perks.
- Why this job: Make a real impact by helping colleagues thrive in their roles and grow within HR.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
- Other info: Great opportunities for professional development and career progression await you!
The predicted salary is between 30000 - 42000 £ per year.
STARK UK is a leading building materials distributor in Northern Europe, and we are looking for a People Helpdesk Advisor to join our HR Team who is passionate about people, thrives in a fast-paced environment, and is eager to grow within a progressive HR team.
At STARK UK we believe that our greatest asset is our people. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. As a People Helpdesk Advisor you will be the first point of contact for all colleagues contacting the People Services team, providing timely, effective, professional advice to answer colleagues’ questions or direct to subject matter experts when appropriate.
We are looking for someone that can work at pace, is results and customer focused with excellent communication skills as you will be liaising with both internal and external stakeholders at various levels.
Responsibilities:- Monitor, respond to and resolve queries and tasks coming into People Services via phone, walk-in or the ticketing system.
- Manage a heavy workload, ensuring all requests are dealt with in a timely fashion, taking ownership of the query and seeing it through to resolution or escalating more complex issues to relevant teams.
- Ensure that responses given are in line with the Company’s policies and procedures.
- Support with employment documentation queries, right to work check compliance and pre-employment medicals undertaken where appropriate.
- Complete agreed colleague’s lifecycle administration processes.
- Complete external requests for references within agreed timescales.
- Maintain employee electronic personal files.
- Collaborate and work together with other team members to ensure HR best practice, shaping our processes to ensure compliance.
- Maintain Company confidentiality and ensure high standards of professionalism.
- Undertake ad hoc project work / attendance on wider HR projects.
- Strong service and solution focus is essential.
- Able to listen, identify the salient points, problem solve and provide a range of potential solutions.
- Proficient in handling sensitive and confidential information with integrity.
- Accessible and helpful when responding to enquiries even in a high-volume situation.
- Highly organised, structured, and able to manage multiple cases at any one time, with great attention to detail.
- Able to prioritise cases and refer to more expert colleagues as necessary.
- Sound understanding of employee life cycle, and knowledge of common business issues and processes.
- Previous experience handling queries in person, over the phone, and via email.
- Strong IT skills and usage (Outlook, Word, PowerPoint, Excel, ER database and Internet).
- Digitally savvy.
- Excellent communicator, verbally and in written form.
- Knowledge of GDPR obligations and compliance to our data privacy policy.
- Experience of using Service Now / Workday.
- Workday HCM experience equally desirable.
- Associate CIPD desirable but not essential.
- Competitive Base salary.
- Discretionary bonus.
- Retirement savings plan.
- Life assurance.
- Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child.
- A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
- Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support.
- WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
- Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
- Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
- Professional Development - We are invested in your success! You have a real chance to progress - the only limits are your own.
- Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!
- Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.
People Helpdesk Advisor in Coventry employer: Stark Building Materials UK
Contact Detail:
Stark Building Materials UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Helpdesk Advisor in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, dive into STARK UK's values and mission. This way, you can show how your passion for people aligns with their vibrant community.
✨Tip Number 2
Practice your communication skills! As a People Helpdesk Advisor, you'll need to be clear and concise. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled queries or resolved issues, as this will demonstrate your service focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at STARK UK.
We think you need these skills to ace People Helpdesk Advisor in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the People Helpdesk Advisor role. Highlight your experience in handling queries and your strong communication skills, as these are key for us at STARK UK.
Showcase Your Passion for People: We love candidates who are passionate about helping others! Share examples of how you've provided excellent customer service or resolved issues in previous roles to show us you’re the right fit for our vibrant community.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that demonstrate your ability to manage multiple cases and prioritise effectively, just like you would in the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our HR team.
How to prepare for a job interview at Stark Building Materials UK
✨Know the Company Inside Out
Before your interview, take some time to research STARK UK. Understand their values, mission, and the role of the People Helpdesk Advisor. This will not only help you answer questions more effectively but also show your genuine interest in being part of their vibrant community.
✨Showcase Your Communication Skills
As a People Helpdesk Advisor, excellent communication is key. Prepare examples of how you've successfully handled queries in the past, whether in person, over the phone, or via email. Highlight your ability to listen, problem-solve, and provide clear solutions to demonstrate your fit for the role.
✨Demonstrate Your Organisational Skills
With a heavy workload expected, it's crucial to showcase your organisational abilities. Be ready to discuss how you prioritise tasks and manage multiple cases simultaneously. Consider sharing specific tools or methods you use to stay organised and ensure timely responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service focus. Think about potential situations you might face as a People Helpdesk Advisor and prepare your responses. This will help you articulate your thought process and show how you would handle real-life challenges.
