Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers, process orders, and manage stock in a dynamic trade centre environment.
- Company: Join JP Corry, a leading Builders Merchants known for quality and service.
- Benefits: Enjoy 34 days annual leave, flexible hours, and a tailored benefits package.
- Why this job: Be part of a supportive team making a real impact in customer service.
- Qualifications: Great communication skills and a customer-first mindset are essential.
- Other info: Opportunities for personal development and career growth in a values-led business.
The predicted salary is between 24000 - 36000 £ per year.
Based: Downpatrick
JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.
Why work at JP Corry:
- Generous annual leave scheme of 34 days per year pro rata inc statutory holidays
- Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
- Competitive pension scheme and Life Assurance benefit
- Enhanced Maternity, Paternity & Adoption pay
- Training opportunities, development & career growth
- Staff Discount from JP Corry Branches
- Aviva Digicare Bonus scheme opportunity for annual bonus
- Access to Women In Business Membership
- Volunteering & fundraising opportunities
- High 5 staff reward & recognition scheme
What is the role?
As an enthusiastic and customer-focused Trade Centre Assistant, you'll be at the heart of day-to-day operations helping customers in person, by phone, and by email, ensuring they get the products and service they need to get the job done. You'll also support stock management, order processing, and general branch operations to keep everything running smoothly. As a Trade Centre Assistant, you'll play a vital role in delivering on our promise to customers and keeping the branch running effectively. You'll be part of a supportive, values-led business with a clear purpose of Building our future, through helping others build theirs. Branch opening hours are Mon - Thurs 07.30 - 17.00, Fri 07.30 - 16.00, Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!
What will I be doing?
- Welcome and assist customers, providing product advice and friendly, professional service.
- Process transactions and orders accurately and efficiently.
- Assemble and manage customer orders and deliveries, ensuring stock accuracy.
- Support stock management, replenishment, and housekeeping to keep the trade centre well presented.
- Proactively work towards branch sales and performance targets.
- Contribute to a safe working environment by following H&S procedures.
- Collaborate with colleagues to ensure excellent customer service and smooth branch operations.
What do we need from you?
- A customer-first mindset with great communication skills.
- A team player who takes pride in delivering excellent service.
- Organised, reliable, and proactive in handling tasks.
- Willingness to learn and engage in personal development.
- Proficient in the use of IT namely in trading systems and Microsoft packages.
- Commitment to our values of Decency, Passion, and Pride.
In the circumstance where we receive a high number of applications, we reserve the right to apply the following enhanced criteria to facilitate shortlisting: Have worked in a similar role/environment.
Closing Date: 1st December 2025
JP Corry is an equal opportunities employer.
Customer Service Advisor - Trade Counter in Downpatrick employer: STARK Building Materials UK Limited trading as JP Corry
Contact Detail:
STARK Building Materials UK Limited trading as JP Corry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Trade Counter in Downpatrick
✨Tip Number 1
Get to know the company inside out! Research JP Corry's values, products, and services. When you walk into that interview, you want to show them you're not just another candidate; you're someone who genuinely cares about their mission of Decency, Passion, and Pride.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to assist a customer at the trade counter. Role-play with a friend or family member to get comfortable with handling different situations. This will help you shine during the interview!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the building industry. This can give you insider tips and maybe even a referral, which can really boost your chances of landing that job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the JP Corry team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Customer Service Advisor - Trade Counter in Downpatrick
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Align with Our Values: JP Corry values Decency, Passion, and Pride. When writing your application, reflect on how you embody these values. We love seeing candidates who resonate with our mission and can contribute positively to our team culture.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Trade Centre Assistant role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at JP Corry!
How to prepare for a job interview at STARK Building Materials UK Limited trading as JP Corry
✨Know the Company Inside Out
Before your interview, take some time to research JP Corry. Understand their values of Decency, Passion, and Pride, and think about how your own experiences align with these. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Customer Service Skills
As a Customer Service Advisor, you'll need to demonstrate your ability to provide excellent service. Prepare examples from your past experiences where you went above and beyond for a customer. This will help you illustrate your customer-first mindset during the interview.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role. Think of specific instances where you've worked effectively as part of a team. Highlight how you contributed to achieving a common goal, as this will resonate well with the interviewers looking for a team player.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your enthusiasm and helps you determine if the company is the right fit for you.
