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- Tasks: Serve customers, prepare orders, and operate forklift trucks in a busy yard environment.
- Company: Join JP Corry, a top Builders Merchant in Northern Ireland, known for quality and service.
- Benefits: Enjoy 34 days annual leave, flexible hours, and a tailored benefits package.
- Why this job: Be part of a supportive team with growth opportunities and a strong community focus.
- Qualifications: A friendly attitude, basic literacy, and numeracy skills; prior experience is a plus.
- Other info: Flexible working patterns available to suit your lifestyle.
The predicted salary is between 24000 - 33600 £ per year.
JP Corry, BITCs Responsible Company of the Year (2024), is a leading Builders Merchants in Northern Ireland, renowned for providing excellent quality and service in the supply of building materials and timber-based products. We offer excellent career opportunities in a challenging and rewarding environment.
Why Work at JP Corry?
- Generous annual leave scheme of 34 days per year pro rata including statutory holidays
- Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
- Competitive pension scheme and Life Assurance benefit
- Enhanced Maternity, Paternity & Adoption pay
- Training opportunities, development & career growth
- Staff Discount from JP Corry Branches
- Aviva Digicare+ Bonus scheme opportunity for annual bonus
- Access to Women In Business Membership
- Volunteering & fundraising opportunities
- High 5 staff reward & recognition scheme
What is the Role?
A Customer Service Assistant in one of our busy yards is vital as it ensures yard operations are carried out efficiently, effectively, and safely, while encompassing our customer first culture. You will predominantly be working in an outdoor environment serving customers and operating a range of forklift trucks preparing and loading orders. Our Yard Operatives take pride in delivering high-quality customer service through excellent product knowledge and advice.
Branch opening hours are Mon - Thurs 07.30 - 17.00, Fri 07.30 - 16.00, Sat 08.00 - 12.00, and we are flexible to consider a variety of working hours/patterns to suit your needs!
What Will I Be Doing?
- Responsible for personal and workplace health and safety and observe regulations in relation to the Health and Safety at Work Act.
- Working independently and as part of the team to serve customers face to face, and to be the best merchant within your local community.
- Preparing orders for collection & delivery and ensuring sales documentation is completed.
- Loading and unloading vehicles both manually and with a forklift truck.
- Making sure all goods inwards are checked and put away in the correct location.
- Maintain adequate branch stock levels and count accurately for/during stocktake.
What Do We Need From You?
- An approachable and pleasant team player, with a passion for customer service.
- Willingness and aptitude to learn and have a basic level of literacy and numeracy.
- Proactive, can-do attitude.
In the circumstance where we receive a high number of applications, we reserve the right to apply enhanced criteria to facilitate shortlisting: Have worked in a similar role/environment and/or prior FLT experience and licence.
Closing Date: 14th April 2025
JP Corry is an Equal Opportunities Employer.
Customer Service Advisor Yard Operative employer: STARK Building Materials UK Limited trading as JP Corry
Contact Detail:
STARK Building Materials UK Limited trading as JP Corry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Yard Operative
✨Tip Number 1
Familiarise yourself with the products and services offered by JP Corry. Understanding the building materials and timber-based products they supply will not only boost your confidence but also help you engage effectively with customers during the interview.
✨Tip Number 2
Highlight any previous experience in customer service or yard operations during your conversations. If you've worked in a similar environment or have forklift truck experience, make sure to mention it as it aligns perfectly with what they're looking for.
✨Tip Number 3
Demonstrate your proactive attitude by preparing questions about the role and the company culture. This shows your genuine interest in becoming part of their team and helps you stand out as a candidate who is eager to learn and grow.
✨Tip Number 4
Be ready to discuss how you prioritise health and safety in a work environment. Since this role involves operating machinery and working outdoors, showcasing your understanding of safety regulations will be crucial in making a positive impression.
We think you need these skills to ace Customer Service Advisor Yard Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor - Yard Operative position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have previous experience in customer service or working in a yard environment, make sure to emphasise this in your CV and cover letter. Mention any specific skills related to operating forklift trucks or handling building materials.
Showcase Your Soft Skills: JP Corry values decency, passion, and pride. Use your application to demonstrate your approachability, teamwork, and proactive attitude. Provide examples of how you've delivered excellent customer service in past roles.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at STARK Building Materials UK Limited trading as JP Corry
✨Show Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided excellent service in the past, especially in challenging situations. This will demonstrate your passion for customer care.
✨Know the Company Values
JP Corry values Decency, Passion, and Pride. Familiarise yourself with these values and think about how you can embody them in your role. Be ready to discuss how your personal values align with those of the company.
✨Demonstrate Safety Awareness
Since the role involves health and safety regulations, be prepared to discuss your understanding of workplace safety. Share any relevant experiences where you prioritised safety in your previous roles.
✨Prepare for Practical Questions
Given that the role involves operating forklift trucks and preparing orders, expect practical questions related to these tasks. Brush up on your knowledge of basic forklift operations and order preparation processes to show you're ready for the job.
