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For Companies At a Glance
- Tasks: Serve customers, prepare orders, and operate forklift trucks in a busy yard environment.
- Company: Join JP Corry, a leading Builders Merchants known for quality and service.
- Benefits: Enjoy 34 days annual leave, flexible hours, and a tailored benefits package.
- Why this job: Be part of a passionate team delivering top-notch customer service in your community.
- Qualifications: Must be a friendly team player with a passion for customer service.
- Other info: Flexible working patterns available and excellent career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
CUSTOMER SERVICE ADVISOR – YARD OPERATIVE
BASED: COLERAINE
Closing Date: 7TH OCTOBER 2025
JP Corry, BITC’s ‘Responsible Company of the Year’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.
Why work at JP Corry:
- Generous annual leave scheme of 34 days per year pro rata inc statutory holidays
- Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
- Competitive pension scheme and Life Assurance benefit
- Enhanced Maternity, Paternity & Adoption pay
- Training opportunities, development & career growth
- Staff Discount from JP Corry Branches
- Aviva Digicare+
- Bonus scheme – opportunity for annual bonus
- Access to Women In Business Membership
- Volunteering & fundraising opportunities
- High 5 staff reward & recognition scheme
Role
A Customer Service Assistant in one of our busy yards is a vital role of our branch as it ensures yard operations are carried out efficiently, effectively and above all else, safely, whilst encompassing our customer first culture.
Within this role you will predominately be working in an outdoor environment serving customers and operating a range of forklift trucks preparing and loading orders. Our Yard Operatives take pride in delivering a level of high quality customer service though excellent product knowledge and advice.
Branch opening hours: Mon – Thurs 07.30 – 17.00; Fri 07.30 – 16.00; Sat 08.00 – 12.00. We are flexible to consider a variety of working hours/patterns to suit your needs!
Responsibilities
- Responsible for personal and workplace health and safety and observe regulations in relation to the Health and Safety at Work Act.
- Working independently and as part of the team to serve customers face to face, and to be the best merchant within your local community
- Preparing orders for collection & delivery and ensuring sales documentation is completed. Loading and unloading vehicles both manually and with a forklift truck
- Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake.
Qualifications
- An approachable and pleasant team player, with a passion for customer service
- Willingness and aptitude to learn and have a basic level of literacy and numeracy
- Proactive, can do attitude
In the circumstance where we receive a high number of applications, we reserve the right to apply the following enhanced criteria to facilitate shortlisting:
- Have worked in a similar role/environment and/or prior FLT experience and licence
Closing Date: 7TH OCTOBER 2025
JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER
Skills: Customer Service, Customer Advisor, Yard Operative
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Customer Service Advisor - Yard Operative employer: STARK Building Materials UK Limited trading as JP Corry
Contact Detail:
STARK Building Materials UK Limited trading as JP Corry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Yard Operative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on JP Corry. Understand their values like ‘Decency’, ‘Passion’, and ‘Pride’. This will help you show how you align with their culture and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about serving customers, think of examples from your past experiences where you’ve gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Even though it’s a yard operative role, showing up looking neat and professional can set you apart. It shows you care about the opportunity and respect the company’s image.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Customer Service Advisor - Yard Operative
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about helping customers and making their experience the best it can be.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Customer Service Advisor - Yard Operative. Highlight any relevant experience or skills that align with our values of Decency, Passion, and Pride.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at STARK Building Materials UK Limited trading as JP Corry
✨Know Your Stuff
Familiarise yourself with JP Corry's products and services. Being able to discuss building materials and timber-based products confidently will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you went above and beyond, as this aligns perfectly with their customer-first culture.
✨Safety First
Understand the importance of health and safety in a yard environment. Be ready to discuss how you would ensure safety while operating forklift trucks and handling materials, demonstrating your proactive attitude.
✨Be a Team Player
JP Corry values teamwork, so be prepared to talk about how you work well with others. Share examples of how you've collaborated in previous roles, especially in busy environments, to show you're a great fit for their team.
