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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and face-to-face to meet their needs.
- Company: Join JP Corry, a top Builders Merchant in Northern Ireland, known for quality and service.
- Benefits: Enjoy 34 days annual leave, flexible hours, and a tailored benefits package.
- Why this job: Be part of a supportive team that values decency, passion, and pride in your work.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible working patterns available to suit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
CUSTOMER SERVICE ADVISOR – TRADE COUNTER
BASED: BALLYMENA
Closing Date: 15TH OCTOBER 2025
JP Corry, BITC’s ‘Responsible Company of the Year’ (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of ‘Decency’, ‘Passion’ and ‘Pride’ we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us.
Why Work at JP Corry
- Generous annual leave scheme of 34 days per year pro rata inc statutory holidays
- Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks
- Competitive pension scheme and Life Assurance benefit
- Enhanced Maternity, Paternity & Adoption pay
- Training opportunities, development & career growth
- Staff Discount from JP Corry Branches
- Aviva Digicare+
- Bonus scheme – opportunity for annual bonus
- Access to Women In Business Membership
- Volunteering & fundraising opportunities
- High 5 staff reward & recognition scheme
What is the Role?
A customer service assistant based in one of our busy trade centres is an integral role of day-to-day branch operations. This role will involve a large element of customer engagement through phone calls, emails and face to face interaction ensuring our customers need are met in an efficient and personable manner.
Taking pride in delivering what we promise, the role ensures the trade centre is a well-presented place ensuring the availability of our full suite of stock to enable us to deliver our customer promise. At the trade counter you will be ensuring both our account and cash sales customers have everything they need to complete their job.
Branch opening hours are Mon – Thurs 07.30 – 17.00 Fri 07.30 – 16.00 Sat 08.00 – 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!
What Will I Be Doing?
- Identify and generate sales opportunities by ensuring the customer has all they need for their job
- Efficiently processing customer transactions
- Provide competitive quotations to meet both customer and business needs
- Ensuring a high standard of good housekeeping and presentation throughout the store
- Making sure all goods inwards are checked and put away in the correct location. Maintain adequate branch stock levels and count accurately for/during stocktake
- Adhering to Health & Safety protocols for self and others whilst on site
What Do We Need From You?
- Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like
- Proven experience within a face to face sales and customer service based role
- Possess strong communication and interpersonal skills in order to be a real team player
- Proficient in the use of IT and have good computer literacy and telephone skills
- Web sales, ‘E’ commerce and social media experience
- Ideally knowledge / experience of the construction / building materials industry
Closing Date: 15TH OCTOBER 2025
JP CORRY IS AN EQUAL OPPORTUNITIES EMPLOYER
Skills: Customer Service Advisor Custmer Service Trade Counter
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Customer Service Advisor - Trade Counter employer: STARK Building Materials UK Limited trading as JP Corry
Contact Detail:
STARK Building Materials UK Limited trading as JP Corry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Trade Counter
✨Tip Number 1
Familiarise yourself with the building materials and timber products that JP Corry offers. Understanding the products will not only help you engage better with customers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Role-playing customer interactions with friends or family can help you feel more confident and prepared for the real thing.
✨Tip Number 3
Showcase your passion for customer service by sharing relevant experiences during your interview. Think of specific examples where you went above and beyond to assist a customer, as this aligns with JP Corry's values.
✨Tip Number 4
Be ready to discuss how you would handle various customer scenarios, including difficult situations. This will highlight your problem-solving skills and ability to maintain a positive customer experience.
We think you need these skills to ace Customer Service Advisor - Trade Counter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and sales. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at JP Corry. Mention any relevant experience in the construction or building materials industry, and how you can contribute to their values of Decency, Passion, and Pride.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at STARK Building Materials UK Limited trading as JP Corry
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns with the company's values of Decency, Passion, and Pride.
✨Demonstrate Your Communication Skills
Since the role involves face-to-face interaction and phone communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers in previous roles, highlighting your interpersonal skills.
✨Familiarise Yourself with the Industry
Having knowledge of the construction and building materials industry will give you an edge. Research common products and services offered by JP Corry, and be ready to discuss how your background relates to their offerings.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific customer scenarios. Think about times when you resolved conflicts or provided solutions under pressure, and be ready to share these stories during the interview.
