Cluster Head Housekeeper

Family-style management and a caring and considerate approach to our staff are the philosophies at The Franklin, The Gore, and The Pelham (part of Starhotels Collezione).

The Collezione consists of the groups top thirty luxury five- and four-star hotels, located in the heart of New York, Paris, London, Milan, Florence, Vicenza, Saturnia, Rome, Trieste, and Venice. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.

We are currently looking for an enthusiastic Cluster Head Housekeeper to join our Cluster in London.

Main duties and responsibilities include, but not limited to:

Organise weekly rota based on business needs and liaise with all staff in the building, ensuring all tasks and duties are timely and correctly assigned to staff members.

Ensure that all staff are also smart in the personal appearance and that all issued uniforms are regularly cleaned in order to keep a smart appearance to contribute to the professional image of the Cluster properties.

Operate as an effective mentor to and acting upon any deficiencies, ensuring an efficient, professional and happy work environment for everyone at all times.

Use your own initiative and work as part of a team, prioritising workloads during busy times and delegating workloads appropriately.

Ensure any specific guests requests are dealt with accordingly.

Laise with all departments throughout the day and deal with any issues as they arise, and attend any interdepartmental relevant meetings as required.

Communicate effectively with our maintenance team to report any works that require attention

Maintain guests confidentiality at all times.

The ideal candidate:

Has at least 2 years experience as Head Housekeeper, preferably within a 4/5* luxury Hotels or similar environments

Leads by example by adopting a positive attitude and effectively handling guests and staff queries or challenges in a professional manner.

Ensures all operating procedures are followed as per company standards.

Benefits:

For the right people we are committed to offer great career development opportunities, competitive salary and an array of benefits including but not exclusively:

Uniform with complimentary laundering

Refer a Friend Scheme (up to £750 per referral)

Workplace Pension

Discounted stay & F&B among the group

24/7 access to speak to a GP online

In line with The Requirements Of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.

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