At a Glance
- Tasks: Be the welcoming face of our hotel, assisting guests with check-ins and providing top-notch service.
- Company: Join The Franklin London, a luxury hotel known for its exceptional hospitality and team spirit.
- Benefits: Enjoy 28 days holiday, pension plans, and delicious meals during your shifts.
- Other info: Work in a prestigious location with opportunities for growth and a supportive team.
- Why this job: Make a real impact by creating memorable experiences for guests in a vibrant environment.
- Qualifications: Previous experience in hospitality, excellent communication skills, and a passion for service.
The predicted salary is between 28103 - 34348 £ per year.
We are looking for a Receptionist to join our Front Office team at The Franklin London. Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
What is in it for you?
- Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
- 28 days holiday inclusive of bank holidays, increasing with the length of service.
- Pension scheme and Medicash plans.
- Great food and drink provided during your shift.
- Great incentives, including a refer-a-friend bonus (up to £750).
- Colleague discount to all the Starhotels Collezione around the world.
You will work with brilliant colleagues across the hotel, ensuring we are one team delivering a seamless and memorable guest experience.
The Role
The Receptionist plays a crucial part in our success. As a Receptionist, you will be the first point of contact for our guests and will ensure a warm, professional, and personalized welcome. You will assist with check-ins and check-outs, handle guest enquiries, and provide information about the hotel and local area, ensuring every guest enjoys a seamless and memorable stay.
You will be responsible for maintaining a high level of product knowledge, managing reservations and guest requests efficiently, and ensuring all front office procedures are carried out in line with our standards. As part of the operational team, you will collaborate closely with colleagues across departments to ensure the overall success of Starhotels UK.
Key Requirements
- Previous experience in a similar role within a luxury hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- A confident, energetic, and passionate team player who thrives in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- A genuine passion for delivering exceptional service and hospitality.
Why Us?
Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience.
The hotel is a proud member of Starhotels Collezione - the group's prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All applicants must be eligible to work in the UK.
Receptionist employer: Starhotels S.p.A.
Starhotels S.p.A. is an exceptional employer, offering a vibrant work culture at The Pelham Hotel in the heart of South Kensington, London. With a focus on employee growth and development, you will enjoy competitive benefits such as participation in the Tronc scheme, generous holiday allowance, and a pension scheme, all while being part of a dedicated team that values excellence in guest experience.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starhotels S.p.A.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starhotels S.p.A.
Don't be shy about reaching out to Starhotels S.p.A. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starhotels S.p.A. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starhotels S.p.A.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
