At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and support colleague development.
- Company: The Franklin Hotel, a luxury destination in the heart of London.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and fantastic colleague discounts.
- Other info: Be part of a diverse team in a dynamic environment with growth opportunities.
- Why this job: Join a vibrant team and create memorable moments for guests in a stunning hotel.
- Qualifications: Experience in luxury hotels, strong communication skills, and a passion for hospitality.
The predicted salary is between 28066 - 30000 £ per year.
We are looking for a Reception Supervisor to join our Front Office team at The Franklin Hotel. Looking after our colleagues is all that we care about. Respect and kindness are at the heart of everything we do. When you join us, you will become a vital member of our team. You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
What is in it for you? We value our colleagues and offer great benefits, including:
- Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
- 28 days holiday inclusive of bank holidays, increasing with the length of service.
- Pension scheme and Simply Health plans.
- Great food and drink provided during your shift.
- Great incentives, including a refer-a-friend bonus (up to £750).
- Colleague discount to all the Starhotels Collezione around the world.
You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience. The Reception Supervisor plays a crucial part in our success. As Reception Supervisor, you will assist the Front Office team in providing a highly efficient, smooth, and personalized service in line with our standards, always keeping the flawless guest experience in mind. You will motivate and guide the team to create memorable and exciting experiences for every guest from the moment they arrive. You will be responsible for the training, development, and support of the Front Office team in terms of product knowledge, guest relations, and service standards, as well as ensuring full compliance with health and safety procedures. As an operational leader, you will work collaboratively with the rest of the departments to ensure the overall success of the hotel and maintain seamless communication across all areas.
Key Requirements:
- Experience in a similar role within a luxury hotel operation.
- Excellent verbal and written communication skills and the ability to build rapport with people easily.
- A creative thinker with a can-do attitude and meticulous attention to detail.
- Strong organisational skills with the ability to manage multiple tasks under pressure.
- A genuine passion for delivering exceptional service and hospitality.
- Proficiency in hotel systems (PMS) and strong administrative skills.
Why Us? Join us at The Franklin, an extraordinary luxury hotel in the heart of London. Situated in the prestigious Knightsbridge area, The Franklin offers a perfect blend of Italian elegance and British charm, with exceptional service at its core. With world-class amenities and a refined atmosphere, The Franklin promises a truly unique and intimate experience. The hotel is a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All applicants must be eligible to work in the UK.
Reception Supervisor employer: Starhotels S.p.A.
At The Franklin Hotel, we pride ourselves on fostering a supportive and inclusive work environment where respect and kindness are paramount. As a Reception Supervisor, you will not only play a key role in delivering exceptional hospitality but also benefit from comprehensive perks such as participation in the Tronc scheme, generous holiday allowances, and opportunities for professional growth within a luxury setting in the heart of London. Join our dedicated team and experience a workplace that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Starhotels S.p.A.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Starhotels S.p.A.
Don't be shy about reaching out to Starhotels S.p.A. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Starhotels S.p.A. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Starhotels S.p.A.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
