At a Glance
- Tasks: Welcome guests and ensure a seamless check-in and check-out experience.
- Company: Join The Pelham Hotel, known for its warm hospitality and vibrant team culture.
- Benefits: Enjoy 28 days holiday, great food, and a refer-a-friend bonus up to £750.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be part of a luxury hotel team and create memorable experiences for guests.
- Qualifications: Previous experience in hospitality and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Receptionist to join our Front Office team at The Pelham Hotel.
Looking after our colleagues is all that we care about.
Respect and kindness are at the heart of everything we do.
When you join us, you will become a vital member of our team.
You will not only support us in delivering breathtaking hospitality to our guests but also help us create a workplace that is a role model to others.
What is in it for you?
- Participation in the Tronc scheme, which includes Rooms and F&B service charge and bonus.
- 28 days holiday inclusive of bank holidays, increasing with the length of service.
- Pension scheme and Simply Health plans.
- Great food and drink provided during your shift.
- Great incentives, including a refer-a-friend bonus (up to £750).
- Colleague discount to all the Starhotels Collezione around the world.
You will work with brilliant colleagues across the Hotel, ensuring we are one team delivering a seamless and memorable guest experience.
Your Role & What We Need From You
The Receptionist plays a crucial part in our success.
As a Receptionist, you will be the first point of contact for our guests and will ensure a warm, professional, and personalized welcome.
You will assist with check‑ins and check‑outs, handle guest enquiries, and provide information about the hotel and local area, ensuring every guest enjoys a seamless and memorable stay.
You will be responsible for maintaining a high level of product knowledge, managing reservations and guest requests efficiently, and ensuring all front office procedures are carried out in line with our standards.
As part of the operational team, you will collaborate closely with colleagues across departments to ensure the overall success of Starhotels UK.
- Key Requirements
- Previous experience in a similar role within a luxury hotel or hospitality environment.
- Excellent communication and interpersonal skills.
- A confident, energetic, and passionate team player who thrives in a fast‑paced environment.
- Strong attention to detail and problem‑solving skills.
- A genuine passion for delivering exceptional service and hospitality.
Why Us?
Be part of something truly special at The Pelham London, where family‑style warmth and award‑winning hospitality come together.
Located in the heart of London in the elegant South Kensington neighbourhood, The Pelham blends classic British style with a welcoming, intimate atmosphere.
With its distinctive character, refined interiors, and a strong focus on personalised service, The Pelham offers a truly memorable experience.
The hotel is a proud member of Starhotels Collezione—the group’s prestigious collection of luxury hotels imbued with Italian flair and creativity across New York, Paris, Milan, Venice, and beyond.
To find out more about us, check out our Instagram accounts: @starhotels and @Thepelhamlondon
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All applicants must be eligible to work in the UK.
- Receptionist - Maternity Cover
- South Kensington, Kensington & Chelsea, Greater London, United Kingdom
- SW7 2LA
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Maternity Cover in London
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Receptionist - Maternity Cover in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Starhotels S.p.A.
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Starhotels S.p.A.. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
