At a Glance
- Tasks: Manage private jet and helicopter charters from enquiry to successful trip completion.
- Company: Join Starflight Aviation, a leader in bespoke private aviation solutions.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and generous leave.
- Other info: Opportunities for international travel and career progression in a growing company.
- Why this job: Work with prestigious clients and make an impact in the fast-paced aviation industry.
- Qualifications: Minimum two years' experience in private aviation charter sales or brokerage required.
Founded in 1990, Starflight Aviation has been delivering bespoke private jet and helicopter charter solutions for over 35 years. Our reputation has been built on exceptional service, meticulous attention to detail, and an uncompromising commitment to safety, security and discretion. Originally specialising in the music and entertainment industry, we now support a diverse international client base including Fortune 500 companies, high-net-worth individuals, family offices, sports teams, government officials and royalty. With headquarters at Farnborough Airport, a regional office at Teterboro Airport (New York), and sales offices across Chicago, Florida, Phoenix and Washington DC, we provide global private aviation solutions 24 hours a day.
Location: Farnborough Airport (Office Based)
Salary: £50,000–£60,000 + Bonus (Dependent on Experience)
About the Role
We are looking for an experienced Charter Manager to join our growing team. This role is suited to someone with a minimum of two years' experience in private aviation charter sales or brokerage. You should already be confident managing aircraft charter enquiries from initial request through to completed flight, sourcing aircraft worldwide, negotiating with operators, and delivering exceptional service to high-value clients. Working alongside the Senior Charter Manager and Director of Charter Sales, you will take ownership of the full charter lifecycle while building long-term client relationships and identifying new business opportunities. This is a fast-paced, commercial role where no two days are the same. You'll be working with prestigious clients who expect outstanding service, rapid responses and flawless execution. Following your initial training period, you will join our shared out-of-hours duty rota, helping deliver Starflight's 24/7 global charter service.
Key Responsibilities
- Manage private jet and helicopter charter enquiries from initial enquiry through to successful trip completion.
- Source and negotiate aircraft worldwide, securing the most suitable solution for each client's requirements.
- Prepare competitive charter quotations and manage bookings through to confirmation.
- Coordinate every operational aspect of confirmed charters, ensuring a seamless client experience.
- Prepare comprehensive flight briefs and oversee all pre-flight planning.
- Build and maintain strong relationships with aircraft operators, clients and industry partners.
- Monitor live flights and proactively manage schedule changes, operational issues and client requests.
- Identify and develop new business opportunities through networking, referrals and relationship management.
- Maintain accurate records within the company's CRM and operational systems.
- Represent Starflight professionally at client meetings, aircraft departures and industry events.
- Ensure all activities comply with company procedures and aviation industry best practice.
Candidate Requirements
- Minimum two years' experience as a Charter Manager, Charter Broker or in a comparable business aviation charter role.
- Demonstrable experience managing the complete charter process from enquiry through to successful flight completion.
- Strong knowledge of the global private aviation market, including aircraft types, operator capabilities, airport infrastructure and charter regulations.
- Commercially minded with excellent negotiation skills and the ability to maximise both client satisfaction and company profitability.
- Proven ability to build lasting relationships with high-net-worth individuals, family offices, corporate clients and aircraft operators.
- Excellent communication, organisational and time management skills.
- Ability to prioritise multiple urgent requests while maintaining exceptional attention to detail.
- Calm and decisive under pressure with excellent problem-solving ability.
- Self-motivated, ambitious and target-driven.
- Good understanding of aircraft availability, market pricing, positioning and supplier relationships.
- Confident using CRM systems and aviation sourcing platforms.
- Willingness to participate in an out-of-hours rota, including evenings, weekends and public holidays.
- Ability to travel within the UK and internationally when required.
- Full UK driving licence.
- Right to work in the United Kingdom.
Desirable
- Additional language skills.
- Existing relationships within the business aviation industry.
Benefits
- Competitive salary of £50,000–£60,000 depending on experience.
- Annual performance bonus.
- Generous Christmas bonus.
- Private healthcare following successful completion of probation.
- Pension with up to 5% employer contribution.
- 24 days annual leave plus statutory holidays.
- Time off in lieu for weekend and public holiday duty.
- National and international travel opportunities.
- Career progression within a growing global private aviation company.
Job Type: Full-time, Permanent
Location: Farnborough Airport GU14 6XA (Office Based)
Required Experience
- Business Aviation Charter: Minimum 2 years (Essential)
Education
- A-Level or equivalent
Licence
- Full UK Driving Licence
Work Authorisation
- Must have the legal right to work in the United Kingdom.
Charter Manager in Farnborough employer: Starflight Aviation
Starflight Aviation is an exceptional employer, offering a dynamic work environment at Farnborough Airport where employees can thrive in the fast-paced world of private aviation. With a strong focus on employee growth, competitive salaries, and generous benefits including private healthcare and annual bonuses, we foster a culture of excellence and collaboration while providing opportunities for national and international travel. Join us to be part of a dedicated team that values meticulous service and builds lasting relationships with prestigious clients.
StudySmarter Expert Advice🤫
We think this is how you could land Charter Manager in Farnborough
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Starflight Aviation.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Starflight Aviation. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Charter Manager in Farnborough
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Starflight Aviation, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Starflight Aviation and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Starflight Aviation. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Starflight Aviation
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Starflight Aviation.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Starflight Aviation.
