At a Glance
- Tasks: Lead service reviews to transform and improve council services.
- Company: Local Authority in the South focused on innovation and efficiency.
- Benefits: Competitive pay, impactful work, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference in public services while driving digital transformation.
- Qualifications: Experience in service reviews, transformation, and stakeholder engagement.
The predicted salary is between 50000 - 60000 € per year.
Starfish Search is supporting a Local Authority in the South to appoint an Interim Service Review Lead to lead a programme of service reviews across council departments, driving transformation, efficiency and improved service delivery. Reporting to the Head of Change, you will lead a team responsible for undertaking structured service reviews, working with services across the council to understand demand, processes and performance, while redesigning services into more efficient and digitally enabled operating models.
Key responsibilities:
- Lead a programme of service reviews across council services
- Oversee analysis of service demand, customer journeys and processes
- Identify opportunities for efficiencies, standardisation and service redesign
- Drive digital-first approaches and improved operating models
- Facilitate workshops and engage senior stakeholders across the council
- Define and track benefits, outcomes and service improvements
- Work collaboratively with digital, data, finance and HR teams
About you:
- Strong experience leading service reviews, transformation or business analysis programmes
- Proven track record delivering service redesign and process improvement
- Experience identifying efficiencies and delivering measurable outcomes
- Strong understanding of Lean, process mapping or continuous improvement methodologies
- Excellent stakeholder engagement and influencing skills
- Local Government or wider public sector experience desirable
Due to high application volume, we may not respond to every applicant individually.
Interim Service Review Lead employer: Starfish Search
As an employer, this Local Authority in the South offers a dynamic work environment where you can make a tangible impact on community services through innovative transformation initiatives. With a strong focus on employee development and collaboration across departments, you will have the opportunity to lead meaningful service reviews that enhance efficiency and service delivery. The supportive culture encourages professional growth and engagement with senior stakeholders, making it an excellent place for those looking to contribute to public service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Service Review Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or public sector roles. We all know that sometimes it’s not just what you know, but who you know. Attend relevant events or webinars to meet people who can help you land that Interim Service Review Lead role.
✨Tip Number 2
Prepare for those interviews by brushing up on your service review and transformation knowledge. We recommend creating a list of potential questions based on the job description and practising your responses. Show them you’re the expert they need to drive efficiency and service redesign!
✨Tip Number 3
Don’t forget to showcase your stakeholder engagement skills! During interviews, share specific examples of how you’ve influenced senior stakeholders in past roles. We want to see how you can facilitate workshops and drive change across council departments.
✨Tip Number 4
Finally, apply through our website! We make it easy for you to find and apply for roles like the Interim Service Review Lead. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you need any help!
We think you need these skills to ace Interim Service Review Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading service reviews and transformation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills:Since engaging senior stakeholders is key for this role, include examples of how you've successfully influenced and collaborated with others in your previous positions. We love seeing those strong communication skills in action!
Highlight Your Methodologies:Mention any experience you have with Lean, process mapping, or continuous improvement methodologies. We’re keen to know how you’ve applied these approaches to drive efficiencies and improve service delivery.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Starfish Search
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Interim Service Review Lead role. Brush up on your knowledge of service reviews, transformation processes, and digital-first approaches. Being able to discuss specific methodologies like Lean or process mapping will show you’re the right fit.
✨Showcase Your Experience
Prepare to share concrete examples from your past roles where you’ve successfully led service reviews or implemented process improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight measurable outcomes you've achieved.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, think about how you can demonstrate your influencing skills. Prepare anecdotes that showcase your ability to facilitate workshops and collaborate with various teams, especially in a local government context.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the organisation. Inquire about the current challenges they face in service delivery or how they envision the digital transformation process. This shows you’re proactive and genuinely interested in making an impact.
