At a Glance
- Tasks: Lead service reviews to transform and improve council services for better efficiency.
- Company: Local Authority in the South focused on innovative public service delivery.
- Benefits: Competitive pay, opportunity to drive change, and work with diverse teams.
- Other info: Join a dynamic team with a focus on digital innovation and community impact.
- Why this job: Make a real difference in local government by enhancing service delivery and efficiency.
- Qualifications: Experience in service reviews, transformation, and strong stakeholder engagement skills.
The predicted salary is between 50000 - 60000 € per year.
Starfish Search is supporting a Local Authority in the South to appoint an Interim Service Review Lead to lead a programme of service reviews across council departments, driving transformation, efficiency and improved service delivery.
Reporting to the Head of Change, you will lead a team responsible for undertaking structured service reviews, working with services across the council to understand demand, processes and performance, while redesigning services into more efficient and digitally enabled operating models.
Key responsibilities:- Lead a programme of service reviews across council services
- Oversee analysis of service demand, customer journeys and processes
- Identify opportunities for efficiencies, standardisation and service redesign
- Drive digital-first approaches and improved operating models
- Facilitate workshops and engage senior stakeholders across the council
- Define and track benefits, outcomes and service improvements
- Work collaboratively with digital, data, finance and HR teams
- Strong experience leading service reviews, transformation or business analysis programmes
- Proven track record delivering service redesign and process improvement
- Experience identifying efficiencies and delivering measurable outcomes
- Strong understanding of Lean, process mapping or continuous improvement methodologies
- Excellent stakeholder engagement and influencing skills
- Local Government or wider public sector experience desirable
Due to high application volume, we may not respond to every applicant individually.
Interim Service Review Lead in England employer: Starfish Search
As an employer, Starfish Search offers a dynamic and supportive work environment where you can make a meaningful impact on local communities through service transformation. With a strong focus on employee development, you will have access to opportunities for professional growth while collaborating with diverse teams across the council. Located in the South, this role provides a unique chance to drive innovation in public services, all within a culture that values collaboration and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Service Review Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or public sector roles. We all know that sometimes it’s not just what you know, but who you know. Attend relevant events or webinars to meet people who can help you get your foot in the door.
✨Tip Number 2
Showcase your skills! When you’re in interviews or networking situations, highlight your experience with service reviews and transformation projects. We want to hear about your successes and how you’ve driven efficiencies in past roles. Be specific and share measurable outcomes!
✨Tip Number 3
Prepare for those tricky questions! Brush up on Lean methodologies and process mapping techniques. We know interviewers love to dig deep, so be ready to discuss how you’ve applied these in real-world scenarios. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role. Let’s land that job together!
We think you need these skills to ace Interim Service Review Lead in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading service reviews and transformation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Stakeholder Skills:Since engaging senior stakeholders is key for this role, include examples of how you've successfully influenced and collaborated with others in your previous roles. We love seeing those strong communication skills in action!
Highlight Your Methodologies:Mention any experience you have with Lean, process mapping, or continuous improvement methodologies. We’re keen to know how you’ve applied these approaches to drive efficiencies and service redesign in your past work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Starfish Search
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Interim Service Review Lead role. Brush up on your knowledge of service reviews, transformation processes, and digital-first approaches. Being able to discuss specific methodologies like Lean or process mapping will show that you’re not just familiar with the terms, but you can apply them.
✨Engage with Stakeholders
Since this role involves engaging senior stakeholders, think about how you can demonstrate your excellent stakeholder engagement skills. Prepare examples from your past experiences where you successfully influenced decisions or facilitated workshops. This will help you showcase your ability to work collaboratively across departments.
✨Showcase Your Achievements
Be ready to discuss measurable outcomes from your previous roles. Highlight specific instances where you identified efficiencies or delivered service redesigns. Use metrics to back up your claims, as this will provide concrete evidence of your capabilities and impact.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the council's current challenges with service delivery or their vision for digital transformation. This not only shows your interest in the role but also demonstrates your strategic thinking and understanding of the local authority's needs.
