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For Companies At a Glance
- Tasks: Manage client relationships and lead a team to deliver exceptional service.
- Company: Starfish Accounting, an award-winning, purpose-led practice.
- Benefits: Flexible work culture, professional growth, and community investment.
- Why this job: Join a dynamic team driving innovation in a B Corp certified environment.
- Qualifications: Qualified Accountant with leadership experience and strong interpersonal skills.
- Other info: Exciting opportunity for proactive leaders ready to embrace change.
The predicted salary is between 36000 - 60000 £ per year.
Starfish Accounting is an independent and growing purpose-led practice that champions a human-centred, assured, and compassionate experience that their customers can confidently depend on. On top of receiving multiple awards, Starfish were nominated as finalists for Xero's Small Firm of the Year in 2023. Their ambitions to enhance operational capacity, expand their delivery team, and deepen personable support to small businesses has only flourished since proudly joining the responsible business movement and becoming B Corp certified in 2025.
This brand-new appointment for an additional Client Manager is a true testament to this. As Client Services & Accounting Lead, you will report directly to Emma Lawrence, Co-CEO, and will:
- Attentively manage a varied portfolio of clients, with an emphasis on building and managing valued relationships.
- Oversee and review the quality and consistency of output across your pod.
- Coach and nurture your team, instilling leadership capabilities, and a sense of pride in their work.
- Enthusiastically drive innovation and change across the organisation, while supporting initiatives for continuous improvement.
This is not a role for someone who is uncomfortable with responsibility, wants to trudge along, and is averse to change and digital innovation.
Therefore, we are only considering:
- Experienced and qualified Accountants (ACCA/ACA/CIMA) with a track record reviewing the output of Accountants and Bookkeepers.
- Personable leaders with interpersonal skills and prior experience of delivering within a client-facing role.
- Proactive, and adaptable leaders with familiarity towards continuous improvement.
- Individuals who can balance commercial judgement with an efficient focus on delivery.
As an employer that values and celebrates flexibility, Starfish's culture reflects the ethos of their business as one that is genuinely invested in their community.
If you would like to explore this Client Services & Accounting Lead opportunity in more detail, please submit your CV via the application link on this website. A cover letter will also be required as part of the process.
Client Services employer: Starfish Accounting Ltd
Contact Detail:
Starfish Accounting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the accounting world and let them know you're on the hunt for a Client Services role. You never know who might have the inside scoop on an opportunity at Starfish Accounting!
✨Tip Number 2
Prepare for those interviews by researching Starfish's values and recent achievements. Show us that you’re not just another candidate, but someone who genuinely aligns with our purpose-led approach and is excited about being part of our journey.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience as a personable leader can enhance client relationships and drive innovation. We want to hear how you can make a difference in our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining the Starfish family!
We think you need these skills to ace Client Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Services role. Highlight your leadership capabilities and any client-facing experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Starfish and how your values align with our purpose-led approach. Keep it personal and engaging!
Showcase Your Adaptability: We love proactive and adaptable leaders! In your application, share examples of how you've embraced change and driven innovation in your previous roles. This will help us see your potential impact at Starfish.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and cover letter, ensuring you’re considered for this exciting opportunity.
How to prepare for a job interview at Starfish Accounting Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Starfish Accounting and their values. Familiarise yourself with their B Corp certification and what it means for their operations. This shows you’re genuinely interested and aligned with their mission.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in coaching and nurturing teams. Think about times when you’ve successfully managed client relationships or driven innovation. Be ready to discuss how you can instil pride and leadership capabilities in your future team.
✨Embrace Change and Innovation
Starfish is looking for someone who thrives on change and digital innovation. Come prepared with ideas on how you can contribute to continuous improvement within the organisation. This will demonstrate your proactive nature and adaptability.
✨Craft a Compelling Cover Letter
Don’t underestimate the power of a strong cover letter. Use it to express your passion for the role and how your experience aligns with their needs. Highlight your interpersonal skills and your ability to balance commercial judgement with efficient delivery.
