Associate Director, Technical Support & SaaS Operations

Associate Director, Technical Support & SaaS Operations

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
StarCompliance

At a Glance

  • Tasks: Lead a team to deliver top-notch technical support and drive operational excellence.
  • Company: Join StarCompliance, a leader in SaaS solutions with a global client base.
  • Benefits: Enjoy competitive pay, career growth, and the chance to work with cutting-edge technology.
  • Other info: Dynamic role with opportunities for professional development and engagement with senior stakeholders.
  • Why this job: Make a real impact by guiding a talented team and solving complex challenges.
  • Qualifications: Proven experience in technical support and strong leadership skills.

The predicted salary is between 60000 - 80000 Β£ per year.

StarCompliance is seeking an experienced Technical/Application Support Manager (Associate Director) to lead our UK Client Support Services team. The role focuses on delivering exceptional support to a global client base while driving operational excellence and technical leadership.

The successful candidate will blend people leadership with deep SaaS/cloud expertise, coaching team members, engaging with senior client stakeholders, and guiding complex investigations to resolution.

Associate Director, Technical Support & SaaS Operations employer: StarCompliance

StarCompliance is an exceptional employer that prioritises employee growth and collaboration in a dynamic work environment. With a strong focus on innovation and reliability, we offer our Site Reliability Engineers the opportunity to work with cutting-edge technologies while fostering a culture of inclusivity and support. Our UK-based team enjoys flexible working arrangements, comprehensive benefits, and a commitment to professional development, making it a rewarding place to advance your career in the tech industry.

StarCompliance

Contact Details:

StarCompliance Recruitment Team

We think you need these skills to ace Associate Director, Technical Support & SaaS Operations

Technical/Application Support Management
SaaS Expertise
Cloud Computing Knowledge
People Leadership
Coaching Skills
Client Engagement
Stakeholder Management