Global Community Manager in London

Company Description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

We are hiring a Social Media and Community Manager to help shape culture at scale for some of the world’s most recognisable brands. This role sits at the intersection of creativity, community and data — turning insight into social experiences people genuinely want to engage with. Working across global markets, you’ll bring clarity, consistency and creative energy to always‑on social ecosystems. If you care deeply about how brands show up in culture, this is a chance to make real impact.

Overview

• Owning the end‑to‑end delivery of always‑on social media programmes for iconic global brands
• Managing content publishing, community engagement and moderation across multiple platforms
• Partnering with creative, strategy and client teams to ensure ideas are built for social impact
• Using cultural insight, trends and performance data to shape content decisions and recommendations
• Leading community management both on‑ and off‑handle to build meaningful brand relationships
• Producing clear, insightful reporting that turns metrics into actionable learnings
• Building trusted, collaborative relationships with clients, agency partners and internal teams

Qualifications

• Experience managing social media and community programmes for high‑profile or complex brands
• Strong understanding of major social platforms and how communities behave within them
• Confidence using data and insight to inform creative and strategic decisions
• A thoughtful, organised approach to project management and stakeholder communication
• Comfort working across markets and time zones in a global role
• Clear, inclusive communication skills and a collaborative mindset
• Curiosity about culture, creativity and how brands show up in people’s lives

Additional Information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.

Publicis Groupe works primarily from the office or our clients' office four days per week.

Equal Opportunities Employer

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence, or a health condition – please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change – building a culture where everyone feels seen, respected, and genuinely included.