eMerchandising & Retail Operations Manager

Publicis Media UK is made up of 2000 people working across market-leading media agencies including Zenith, Starcom and Spark Foundry. Together they combine deep expertise in media investment, strategy, insights and analytics, data and technology, commerce, performance marketing and content. Publicis Media is part of Publicis Groupe and is present in more than 100 countries with over 23,500 employees worldwide.

Publicis Commerce works across Publicis Media agencies, Spark Foundry, Starcom and Zenith combining the best commerce talent, tech, and partnerships to provide clients with award-winning products and solutions that move their businesses forwards in an extremely competitive space. With a highly collaborative team of subject-matter experts, Publicis Commerce is a trusted partner to clients in navigating the complexities and emerging opportunities of the commerce landscape, from understanding their shoppers better to maximising retail media performance and preparing for future success. We specialise in helping clients excel on the digital shelf, build data-driven relationships with retailers, and modernise organisational structures to drive long-term growth.

Sat within our brilliant Commerce Solutions team, the Commerce eMerchandising & Retail Ops Manager will work across clients and project based workstreams, supporting the likes of Essity, Newell Brands and Perrigo. As eMerchandising & Retail Ops Manager, you'll focus on improving organic performance & sales on retailer & marketplaces. This can range (depending on the brief) from implementing & managing tools & tech products, delivering content audits to hands-on retail operations workstreams (e.g. catalogue management, buy-box optimisations). You will be assisting the team with client-facing deliverables, so accuracy, attention to detail and clear communication skills are critical. This is an excellent opportunity to be part of a truly progressive and leading Commerce team!

Responsibilities

• Provide content audits & recommendations to improve organic rank & paid media conversion from PDP's.
• Manage content production briefing process and project management process across internal production stakeholders.
• Proactively maintain knowledge on latest digital shelf topics within the industry and for key categories of Commerce clients (e.g. Beauty) & distribute to the wider team.
• Maintain retailer guidelines and best practices across digital shelf touchpoints so that our clients have the latest information on retailer capabilities.
• Leverage latest Groupe technology to drive content production efficiencies (e.g. AI for SEO written content), and upskill the wider team on capabilities when required.
• Monitor and optimise client activity to KPI's, driving efficiencies in media investment through holistic search strategies and improving organic performance on retailers.
• Ownership for all Amazon retail operations tasks for your named client/project which can include stock management audits, vendor central optimisations, buy-box analysis, catalogue management & chargeback recommendations.

Qualifications

• Demonstrable experience working across eMerchandising (including Brand store design, PDP optimisation, A+ content and SEO), Amazon Retail Ops, Vendor central management, Seller central management.
• Has a strong understanding of 1P vs 3P and fulfilment tactics on Amazon.
• Able to work independently as well as part of a team.
• Adept at identifying and providing solutions to challenges that arise during a campaign or strategy project implementation.
• Approach challenges with a positive and solution-oriented mindset, seeking creative ways to overcome obstacles and deliver results for client.

Additional Information

Publicis Commerce has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:

• WORK YOUR WORLD - opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• BENEFITS - 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES - We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF - You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS - This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.

Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).