Account Manager (12-month FTC)

The Planning Account Manager plays a critical role in the day-to-day delivery of planning and campaign output for L'Oréal UK. Acting as the engine room of the account, the role connects junior team members with senior leadership, ensuring work is accurate, timely and aligned to the strategic direction set by the Account Director and Business Director. This role combines strong planning fundamentals, operational excellence and people leadership, with increasing responsibility across clients, projects and junior team development within L'Oréal UK's multi‐brand portfolio.

Responsibilities

• Client & Account Management

• Acts as a key day‐to‐day contact for junior and mid‐level L'Oréal UK stakeholders
• Leads regular campaign, status and delivery meetings with confidence and clarity
• Ensures client deliverables are accurate, well‐structured and delivered on time
• Builds strong working relationships with internal activation teams and media partners

• Supports the Account Director on campaign and brand planning across L'Oréal UK portfolio
• Owns key sections of planning output including audience, competitor and performance insights
• Applies planning tools, UK market insights and campaign learnings to shape recommendations
• Leads smaller planning briefs and RTBs under AD guidance

• Owns campaign finances including budget trackers, POs, reconciliations, taxonomies and billing hygiene
• Ensures planning and activation processes run efficiently and compliantly
• Acts as a quality‐control layer for junior outputs before escalation to AD / BD
• Line manages Account Executives and Senior Account Executives
• Builds capability and confidence within the junior team through coaching and feedback
• Creates a strong "engine room" culture focused on accountability, best practice and development

Qualifications

• Experience in a planning or comms role within a UK media agency
• Strong organisational skills and attention to detail
• Confident communicator with growing client‐facing experience
• Solid understanding of UK media channels and the communications planning process
• Early people‐management experience or readiness to step into line management
• Curiosity, proactivity and enthusiasm for working on a fast‐paced, innovative client

Benefits

Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.

Equal Opportunity

We are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence, or a health condition – please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change – building a culture where everyone feels seen, respected, and genuinely included.