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- Tasks: Lead eRetail operations on platforms like TikTok and Amazon, driving innovative campaigns.
- Company: Join Starcom, a global leader in communications with a vibrant culture and strong focus on people.
- Benefits: Enjoy flexible working, reflection days, and fantastic family-friendly policies.
- Why this job: Be part of a dynamic team shaping the future of social commerce and digital strategies.
- Qualifications: Experience in eCommerce operations and a passion for social trends are essential.
- Other info: Work remotely for up to 6 weeks a year and enjoy local discounts.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Company description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our âPower of Oneâ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa.
We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make âBrave Playsâ in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaignâs Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly,Media Week\’s Agency of the Year 2023!
Overview
Publicis Commerce
Sat across Starcom and our other Publicis Media agencies as a specialist practice, Publicis Commerce combines the best commerce talent, tech, and partnerships to provide clients with award-winning products and solutions that move their businesses forwards in an extremely competitive space.
We specialise in helping clients excel on the digital shelf, build data-driven relationships with retailers, and modernise organisational structures to drive long-term growth.
We are working with a global leading drinks group and leading on their global digital shelf and content strategy!
From product visibility, to content to ground breaking innovation & brand acceleration, we will be delivering it all!
For this role, we are looking for someone experienced in eRetail/eCommerce operations and Social Commerce to work on day-to-day operations across TikTok, Amazon, and other marketplacesâensuring smooth setup, content, inventory, and customer journeys for the brands across multiple markets!
You\’ll drive our social commerce strategy with a strong focus on TikTok Shop and other emerging platforms, and work to deliver audits, improvement suggestions and seamless campaign execution by collaborating across marketing, creative, performance, and logistics teams.
Responsibilities
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Design and execute growth-driving strategies for TikTok Shop and Meta platforms.
- Deliver high-impact campaigns powered by livestreaming, influencer partnerships, and shoppable content.
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Optimize product listings, PDPs, and content to increase organic visibility and conversion.
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Manage relationships with social commerce partners, creators, and platform account managers.
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Monitor and report on KPIsâusing performance data to recommend impactful improvements.
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Stay ahead of retail media trends and share insights with internal teams and clients.
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Guide merchandising plans, content audits, and stock/inventory health for commerce clients.
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Contribute to a new, fast-growing proposition within Publicis Commerce.
Qualifications
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Experienced in TikTok Shop, Amazon Retail Operations, or similar platforms
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Analytical and data-driven with strong performance tracking and reporting skills.
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Creative and curiousâwith a passion for social trends and video-driven commerce.
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Confident working cross-functionally across diverse teams and platforms.
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A strategic thinker with a can-do mindset, entrepreneurial energy, and strong communication.
Additional information
Starcom has fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlans we also offer;
- WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
- REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
- BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching.
- FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
- FLEXIBLE WORKING, BANK HOLIDAY SWAP &BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
- GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.
Full details of ourbenefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGâs (Employee Action Groups).
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Associate eRetail Operations Director employer: Starcom Georgia
Contact Detail:
Starcom Georgia Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Associate eRetail Operations Director
â¨Tip Number 1
Familiarise yourself with the latest trends in eRetail and social commerce, especially on platforms like TikTok and Amazon. Understanding the nuances of these platforms will help you speak confidently about strategies during interviews.
â¨Tip Number 2
Network with professionals already working in eRetail operations or social commerce. Engaging with them on LinkedIn or attending industry events can provide valuable insights and potentially lead to referrals.
â¨Tip Number 3
Prepare to discuss specific campaigns or projects you've worked on that demonstrate your analytical skills and creativity. Be ready to share how you used data to drive decisions and improve performance.
â¨Tip Number 4
Showcase your ability to work cross-functionally by highlighting experiences where you've collaborated with diverse teams. This is crucial for the role, so be prepared with examples that illustrate your teamwork and communication skills.
We think you need these skills to ace Associate eRetail Operations Director
Some tips for your application đŤĄ
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications for the Associate eRetail Operations Director position. Tailor your application to highlight relevant experience in eCommerce operations and social commerce.
Craft a Compelling CV: Your CV should clearly showcase your experience with platforms like TikTok Shop and Amazon. Use quantifiable achievements to demonstrate your impact in previous roles, such as successful campaigns or growth metrics.
Write a Tailored Cover Letter: In your cover letter, express your passion for social trends and video-driven commerce. Mention specific examples of how you've driven growth in past roles and how you can contribute to Publicis Commerce's goals.
Highlight Cross-Functional Collaboration: Since the role involves working across diverse teams, emphasise your experience in cross-functional collaboration. Provide examples of how you've successfully worked with marketing, creative, and logistics teams to achieve common goals.
How to prepare for a job interview at Starcom Georgia
â¨Understand the Company Culture
Before your interview, take some time to research Starcom's culture and values. They pride themselves on being people-centric and fostering a supportive environment. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture.
â¨Showcase Your eCommerce Expertise
As an Associate eRetail Operations Director, you'll need to demonstrate your experience in eCommerce operations, particularly with platforms like TikTok Shop and Amazon. Prepare specific examples of past successes and strategies you've implemented that drove growth in these areas.
â¨Highlight Your Analytical Skills
The role requires strong analytical abilities to monitor KPIs and make data-driven recommendations. Be ready to discuss how you've used data in previous roles to optimise performance and drive improvements. Consider bringing examples of reports or analyses you've conducted.
â¨Prepare for Cross-Functional Collaboration
This position involves working across various teams, so it's essential to demonstrate your ability to collaborate effectively. Think of examples where you've successfully worked with diverse teams, highlighting your communication skills and how you navigated any challenges.
