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- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Other info: Comprehensive training provided to set you up for success.
- Why this job: Be part of a dynamic team and make a real impact every day.
- Qualifications: Previous leadership experience in retail or hospitality is essential.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Assistant Manager in Southampton employer: Starbucks
Contact Detail:
Starbucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Southampton
✨Tip Number 1
Get to know the Starbucks culture before your interview. Dive into our mission and values, and think about how your experience aligns with them. This will help you show that you're not just looking for a job, but that you genuinely want to be part of our community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear how you’ve made a difference in previous roles, so be ready to share those moments during your interview.
✨Tip Number 3
Be prepared to discuss metrics and KPIs. We love data-driven decisions at Starbucks, so think about how you've used numbers to drive results in your past roles. Show us how you can translate those metrics into actions that benefit the team and customers.
✨Tip Number 4
Don’t forget to ask questions! Show us your curiosity about the role and the company. Whether it’s about training opportunities or how we celebrate partner achievements, asking thoughtful questions can really set you apart from other candidates.
We think you need these skills to ace Assistant Manager in Southampton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your previous experience in leading a team. We want to see how you've successfully managed people and operations in a fast-paced environment, just like ours at Starbucks.
Be Authentic: Let your personality shine through in your application! We’re looking for genuine leaders who can embody our mission and values. Share your passion for customer service and how you create memorable experiences for customers and partners alike.
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that align with the Assistant Manager role. Use keywords from the job description to show us you understand what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Starbucks
✨Know Your Starbucks Culture
Before your interview, dive into the Starbucks culture and values. Understand what makes them unique and how they connect with their community. This will help you demonstrate your alignment with their mission and show that you're not just looking for a job, but a place where you can contribute meaningfully.
✨Showcase Your Leadership Skills
As an assistant manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight your ability to coach, provide feedback, and celebrate achievements, as these are key aspects of the role.
✨Be Data-Driven
Starbucks values commercial acumen, so be ready to discuss how you've used data to drive results in previous roles. Think about specific metrics you've improved and how you translated those numbers into actionable strategies. This will show that you can manage KPIs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would handle various situations, such as managing a busy shift or resolving a customer complaint. Practising these scenarios will help you articulate your thought process and decision-making skills clearly.