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- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks experience for customers.
- Company: Join Starbucks, a community-focused brand known for great coffee and leadership development.
- Benefits: Enjoy 28 days holiday, free drinks, bonuses, discounts, and comprehensive training.
- Why this job: Be part of a dynamic team where no two days are the same and your voice matters.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible working hours, including mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Weu2019re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we\’re not just about brewing great coffee, we\’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
Weu2019ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brandu2019s future. Here your voice is brewed into everything we do. Here youu2019ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
Weu2019re looking for candidates with previous coaching or supervisory experience in a customer facing role. Youu2019ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. Youu2019ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as youu2019ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. Youu2019ll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
Identifying teachable moments to share best practices with the team
Seeing challenges as opportunities for continuous improvement to drive operational excellence.
Executing store operations during scheduled shifts, including organising opening and closing duties
Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, weu2019ll offer you a competitive starting salary and benefits that include:
28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
Free drinks and food when youu2019re on shift
Our store bonus program
Bean stock options for all partners (own part of Starbucks!)
Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
Life assurance
Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
A free 24/7 Employee Assistance Programme available to you and your family
Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
Great long-term career opportunities in store and support center
So, if youu2019re looking for a new opportunity, with us youu2019ll be welcomed, youu2019ll be challenged, youu2019ll be inspired. Here youu2019ll be heard. Because here, youu2019re a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, thereu2019s always room for one more.
Shift Supervisor - Store# 15710,GATESHEAD - METROASIS employer: Starbucks
Contact Detail:
Starbucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store# 15710,GATESHEAD - METROASIS
✨Tip Number 1
Familiarise yourself with Starbucks' core values and mission. Understanding what makes Starbucks unique will help you align your leadership style with their culture, which is crucial for a Shift Supervisor role.
✨Tip Number 2
Showcase your previous supervisory experience by preparing specific examples of how you've successfully led teams in fast-paced environments. This will demonstrate your ability to inspire and motivate others, which is key for this position.
✨Tip Number 3
Network with current or former Starbucks employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Be ready to discuss how you handle challenges and turn them into opportunities for improvement. This aligns with Starbucks' focus on operational excellence and will show that you're proactive in your approach.
We think you need these skills to ace Shift Supervisor - Store# 15710,GATESHEAD - METROASIS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching or supervisory roles, especially in customer-facing environments. Use specific examples that demonstrate your leadership skills and ability to create a positive atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and community. Mention how your previous experiences align with Starbucks' values and how you can contribute to creating the 'Starbucks Experience' for customers and partners alike.
Showcase Problem-Solving Skills: Include examples in your application that illustrate your problem-solving abilities in fast-paced environments. Highlight situations where you successfully resolved issues or improved operational processes.
Prepare for Interviews: Research common interview questions for supervisory roles in retail or hospitality. Be ready to discuss your leadership style, how you motivate teams, and your approach to ensuring operational excellence during shifts.
How to prepare for a job interview at Starbucks
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or managed a team, highlighting how you motivated them to achieve their goals.
✨Understand the Starbucks Experience
Familiarise yourself with what makes the Starbucks Experience unique. Be ready to discuss how you would create a welcoming environment for both customers and partners, and how you can contribute to maintaining the brand's high standards.
✨Problem-Solving Mindset
Expect to be asked about how you handle challenges in a fast-paced environment. Think of specific instances where you've resolved issues on the spot, and be prepared to explain your thought process and the outcomes of your actions.
✨Emphasise Team Collaboration
Collaboration is key at Starbucks. Be ready to talk about how you work with others, including your approach to delegating tasks and supporting your colleagues. Share examples of how you've fostered a positive team dynamic in previous roles.
