At a Glance
- Tasks: Drive growth and optimise operations in a dynamic market environment.
- Company: Join a leading company focused on innovation and market performance.
- Benefits: Competitive salary, career development opportunities, and a collaborative culture.
- Other info: Thriving environment for entrepreneurial thinkers ready to influence change.
- Why this job: Make a real impact by shaping market strategies and driving performance.
- Qualifications: Strong operational and financial expertise with leadership skills.
The predicted salary is between 56700 - 69300 £ per year.
The Senior Operations & Growth Manager is a strategic field leadership role driving transaction growth, cost optimisation, customer satisfaction, and commercial capability across licensed markets. Combining deep operational expertise with strong financial acumen, the role influences market-level performance and decision making. Working closely with GMs and cross-functional teams, the role leverages the Grow Report and broader KPI insights to conduct targeted operational assessments, evaluating execution and leadership effectiveness. It translates findings into clear, high-impact actions to improve performance and accelerate growth. As a trusted advisor, it combines deep operational expertise, financial acumen, and advisory leadership to influence market performance and business outcomes.
Here, you’ll achieve results by:
- Shaping the market operating approach with licensee: Translate strategic decisions into integrated approaches across pricing, labour, demand drivers, and customer experience, influencing licensees to deliver sustained performance.
- Accountable for driving integrated performance optimisation: Continuously refine how key commercial and operational levers work together, ensuring aligned cross-functional teams and licensees to maximise market outcomes.
- Driving market performance: Develop and execute corrective commercial plans, influencing pricing, promotions, and initiatives to drive sales growth, protect margins, and build long-term resilience.
- Acts as senior strategic advisor to markets and leadership: Serves as a trusted advisor to GMs and Licensees to align brand standards, operational excellence and performance, providing guidance for customer satisfaction and profitability. Build strong relationships with the right-level market leaders to influence without authority.
- Diagnosing performance and driving operational improvement: Conduct targeted in-market assessments using KPIs, evaluating execution and leadership effectiveness and identifying root cause performance gaps.
- Translating insight into high-impact action: Convert analysis into clear, actionable recommendations, prioritising initiatives to unlock growth, optimise cost, and deliver sustainable performance improvement.
Here, you’ll contribute to our shared success by:
- Owning market performance: Ensure initiatives deliver against targets, and commercial outcomes over short and long term.
- Driving alignment and accountability with licensees: Ensure clear performance expectations, consistent follow-through, and adoption of agreed initiatives to deliver sustained market outcomes.
- Capability Building and Coaching: Coach market ops leaders to improve operational and leadership effectiveness. Diagnose capability gaps and co-create targeted action plans.
- Building and leveraging strong stakeholder partnerships: Collaborate with internal teams and external partners to unlock growth opportunities and drive aligned, cross-functional outcomes.
- Acting with pace to unblock and drive progress: Quickly identify and remove barriers, challenge assumptions, and take decisive action to maintain momentum and deliver results.
- Simplifying complexity through tools and insights: Develop clear, scalable dashboards and tools that enhance transparency and enable faster, better decision-making.
- Driving integrated, cross-functional execution: Partner seamlessly across Operations, Marketing, Store Development, Design, PRO, and Finance to support demand planning, margin management, and delivery.
- Reviewing new store openings and renovations: To ensure they are designed in an effective and productive way to deliver transaction and ticket growth.
Here, you’ll thrive by:
- Entrepreneurial, results-driven mindset: Demonstrates ownership and drive to lead initiatives, build relationships, and deliver against ambitious targets.
- Influence & Advisory Leadership: Builds trust and drives action without direct authority.
- Resilient and adaptable in dynamic environments: Navigates change and ambiguity with confidence, maintaining focus and momentum across shifting priorities.
- Strong commercial acumen and strategic thinking: Identifies high-impact opportunities and applies judgement to drive growth and performance.
- Analytical and action-oriented approach: Combines data-driven insight with ability to translate analysis into clear actions.
- Effective communicator with global mindset: English fluency, with ability to work effectively across markets.
Senior Manager Operations & Growth in London employer: Starbucks
Starbucks is an exceptional employer that fosters a culture of innovation and collaboration, particularly in the dynamic environment of EMEA. With a flexible working policy that allows for a blend of office and remote work, employees are empowered to thrive both personally and professionally. The company prioritises employee growth through coaching and development opportunities, ensuring that every team member can contribute to shaping the future of technology at Starbucks while enjoying a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager Operations & Growth in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Manager Operations & Growth at Starbucks!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Starbucks or be willing to refer you for that Senior Manager Operations & Growth position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Starbucks who’s on the lookout for their next Senior Manager Operations & Growth star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Manager Operations & Growth role at Starbucks!
We think you need these skills to ace Senior Manager Operations & Growth in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Starbucks. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Starbucks
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Starbucks. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
