senior manager health,safety & risk EMEA in London

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. The Health & Safety & Risk, Senior Manager serves as a strategic representative of Global Security & Risk (GS&R) championing initiatives that advance partner safety and operational risk management across Starbucks operated and licensed markets EMEA. This leader builds and sustains high-impact relationships with senior cross-functional stakeholders and licensee counterparts, ensuring alignment and collaboration across diverse business environments. They are a skilled communicator and trusted advisor, known for navigating complexity and ambiguity with confidence and clarity. With strong customer orientation and a solution driven mindset, this partner brings together diverse perspectives to co-create innovative approaches that reflect Starbucks mission and values. Their work directly contributes to a resilient, safe and inclusive customer/partner experience across the region.

• Provide strategic leadership for Health & Safety across EMEA supporting both company operated and Licensed markets through proactive risk management and compliance initiatives.
• Partner with Licensee business leaders to ensure alignment with Starbucks H&S standards and local regulatory requirements, driving continuous improvement and operational excellence.
• Lead and oversee complex projects relevant to H&S and risk, ensuring timely delivery, measurable impact and cross functional alignment.
• Own the annual insurance renewal and submission process, collaborating with global and regional stakeholders to ensure accuracy, coverage adequacy and risk transparency.
• Ensure all H&S and risk related policies, procedures and standards are current, relevant and effectively communicated across the region.
• Represent GS&R in regional forums, regulatory engagement and industry networks to advocate for best practice and influence external standards.
• Develop and empower high-performing teams through strategic leadership, coaching, and continuous growth opportunities.

• Influencing at all levels, from frontline partners to senior leadership, through clear, compelling communication and strategic storytelling.
• Achieving team development through tailored coaching, clear goal setting, and fostering a culture of continuous feedback and learning.
• Driving cross functional collaboration to assess, measure and mitigate risk across diverse operational environments.
• Thriving in ambiguity, adapting quickly to change and guiding others through complex or evolving situations.
• Developing and presenting business cases that connect risk mitigation to commercial outcomes and customer/partner well being.
• Building and leveraging strong network internally and externally to share insights, benchmark performance and foster innovations and H&S practices.

• Championing Starbucks mission to deliver exceptional customer experience and a safe, inclusive environment for customers, partners and visitors across EMEA.
• Serving as the regional subject matter expert for Health, Safety & Risk, providing strategic guidance and thought leadership across operated and Licensed markets.
• Conducting field visits across EMEA including overnight travel as needed to assess risk, support partners and strengthen local capabilities.
• Demonstrating flexibility and agility in working hours to meet the dynamic needs of a fast paced, multi-market business.

• Holding advanced Health & Safety qualifications such as NEBOSH General Certificate, National Diploma, General Certificate, NVQ Level 3 and/or IOSH Managing Safety with a commitment to continuous professional development.
• Utilising an extensive professional network to drive strategic partnerships and business growth.
• Applying strong commercial acumen to connect safety and risk strategies with business outcomes.
• Demonstrating a growth mindset, embracing challenges as opportunities to innovate and improve.
• Operating with autonomy and accountability, consistently delivering solutions that are practical, scalable and customer/partner focused.
• Gaining alignment and buy-in from your line manager and strategic partners before initiating changes to key programs – ensuring clarity, shared ownership and sustained impact.

• We have a flexible working policy. Meaning 50% of the time we collaborate with each other in our London office and the rest of the time you may choose to work remotely.
• Depending on your portfolio, travel to other locations may be required occasionally. We will work with you to ensure this fits your home life.
• We also actively encourage partners to spend time in our stores. We believe it is essential we all understand the customer and ‘Green Apron Partner’ Starbucks experience.
• Our standard working hours are Monday to Friday, 09:00 - 17:30. We value flexibility and offer it in return - recognising that balance looks different for everyone.

• The voices of our people are brewed into everything we do. At Starbucks, you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here, you’ll be heard because here, you’re part of it all.
• You’ll get to work for an iconic brand that puts people first and makes a difference in every community it serves.
• You’ll be immersed in a welcoming culture where you’ll connect with partners who care about one another.
• You’ll have an impact every day through genuine, meaningful connections.
• You’ll be able to grow as an individual through rich learning experiences.
• You’ll feel supported and cared for because well-being is a priority.

Please note that this role is subject to a background check process in accordance with UK employment regulations. Successful candidates may be required to undergo relevant checks, including but not limited to, criminal record, employment history, and right-to-work verification.