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- Tasks: Lead shifts, deliver exceptional customer experiences, and coach your team to success.
- Company: Join the vibrant community at Starbucks, where your voice matters.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact every day.
- Qualifications: Previous leadership experience in retail or hospitality is essential.
- Other info: Inclusive culture with comprehensive training and support for your career journey.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. We’ve got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do.
As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators. To be successful in the role, you’ll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You’ll champion our mission and values to create our Starbucks experience for our customers and partners. You’ll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We’re looking for leaders with a growth mindset and an appetite for growing your leadership career.
The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you’ll be setting the example and leading from the front on shift. A typical day could include:
- Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
- Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
- Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
- Observing partner performance, coaching and providing feedback
- Recognising and celebrating partner achievements during and after shifts
- Acting as the store’s duty manager when scheduled, being accountable for all operational and partner decisions during your shift
- Ensuring brand and operational standards are consistently met or exceeded
- Using financial and operational data to make informed decisions that improve shift performance
- Training and coaching partners to deliver consistent quality, efficiency, and service excellence
- Leading and embedding new initiatives and product launches at store level
- Maintaining compliance with health & safety, food safety and security standards
Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays)
- Free drinks and one item of food when you’re on shift
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding. Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Assistant Manager in Birmingham employer: Starbucks
Contact Detail:
Starbucks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager in Birmingham
✨Tip Number 1
Get to know the Starbucks culture before your interview. Familiarise yourself with our mission and values, and think about how your leadership style aligns with them. This will help you show that you're not just looking for a job, but that you genuinely want to be part of our community.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences in a fast-paced environment. We want to hear how you’ve made a difference, so be ready to share those moments during your interviews.
✨Tip Number 3
Don’t forget to ask questions! Show us that you’re engaged and interested in the role by asking about team dynamics, training opportunities, and how we celebrate partner achievements. It’s a great way to demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Let’s brew something amazing together!
We think you need these skills to ace Assistant Manager in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your previous experience in leading a team. We want to see how you've successfully managed people and operations in a fast-paced environment, just like ours at Starbucks.
Be Authentic: Let your personality shine through in your application! We’re looking for genuine leaders who can embody our mission and values. Share your passion for customer service and how you create memorable experiences for customers and partners alike.
Tailor Your CV: Don’t just send the same CV everywhere! Tailor it to reflect the skills and experiences that align with the Assistant Manager role. Use keywords from the job description to show us you understand what we’re looking for.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensure it gets into the right hands.
How to prepare for a job interview at Starbucks
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission, values, and culture. Familiarise yourself with their products and any recent initiatives. This will not only show your enthusiasm but also help you connect your experiences to what they stand for.
✨Showcase Your Leadership Skills
Prepare specific examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you’ve motivated others, managed challenges, and achieved results. This is your chance to demonstrate that you can lead shifts effectively!
✨Understand the Metrics
Brush up on key performance indicators relevant to retail management, such as labour efficiency and sales performance. Be ready to discuss how you would use data to make informed decisions and improve store operations. This shows you’re commercially savvy and results-driven.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage! Ask thoughtful questions about the team dynamics, training programmes, and growth opportunities at Starbucks. This demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.