At a Glance
- Tasks: Assist the store manager in running operations and leading the team during shifts.
- Company: Join the iconic Starbucks family and be part of a vibrant community.
- Benefits: Flexible hours, employee discounts, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and personal development.
- Why this job: Make a difference by delivering legendary customer service and creating memorable experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year.
Required Knowledge, Skills and Abilities
- Ability to direct the work of others.
- Ability to learn quickly.
- Effective oral communication skills.
- Knowledge of the retail environment.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Core Competencies
- Puts the customer first.
- Works well with others.
- Leads courageously.
- Develops continuously.
- Achieves results.
Step Up Supervisor employer: Starbucks Wisbech -Cromwell Rd DT
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and ongoing support, ensuring they can thrive in their roles. Located in a dynamic environment, Starbucks offers unique opportunities for career advancement while promoting a positive atmosphere that values integrity and collaboration.
Contact Details:
Starbucks Wisbech -Cromwell Rd DT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork abilities! Starbucks loves a collaborative spirit, so be prepared to discuss how you've worked well with others in previous roles. Highlight any leadership experiences too, as they’ll want to see you can guide a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Step Up Supervisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and teamwork. Remember, authenticity goes a long way!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience in customer service and any leadership roles you've had. We love seeing how your skills align with our mission at Starbucks!
Showcase Your Team Spirit:Since this role is all about working with others, emphasise your ability to collaborate and support your team. Share examples of how you've contributed to a positive work environment or helped colleagues succeed. We’re all about that team vibe!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen on joining the Starbucks family!
How to prepare for a job interview at Starbucks Wisbech -Cromwell Rd DT
✨Know Your Starbucks
Before the interview, dive deep into Starbucks' mission and values. Understand what makes their customer experience unique and be ready to discuss how you can contribute to that. Showing genuine enthusiasm for the brand will definitely set you apart!
✨Demonstrate Leadership Skills
As a Step Up Supervisor, you'll need to show that you can lead a team effectively. Prepare examples from your past experiences where you've successfully directed others or resolved conflicts. Highlight your ability to motivate and support your team, especially during busy times.
✨Customer First Attitude
Starbucks is all about delivering legendary customer service. Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories to illustrate your commitment to putting customers first and creating a positive environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training processes, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
