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For Companies At a Glance
- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks experience for customers.
- Company: Join Starbucks, a community-focused brand known for great coffee and leadership development.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and bean stock options.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible working hours, including mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We’re looking for candidates with previous coaching or supervisory experience in a customer facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we’ll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you’re on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.
What is our process?
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
Supervisor employer: Starbucks UK
Contact Detail:
Starbucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Starbucks' core values and mission. Understanding what makes Starbucks unique will help you align your leadership style with their culture, which is crucial for a supervisory role.
✨Tip Number 2
Showcase your previous experience in coaching or supervising teams in customer-facing roles. Be ready to discuss specific examples of how you've motivated your team and improved customer experiences in past positions.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of scenarios where you've successfully handled operational challenges and how you can apply those experiences at Starbucks.
✨Tip Number 4
Engage with the Starbucks community online. Follow their social media channels and participate in discussions to show your enthusiasm for the brand and its culture, which can set you apart from other candidates.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous coaching or supervisory experience in customer-facing roles. Emphasise any relevant skills that align with the responsibilities of a store supervisor at Starbucks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coffee and community. Mention specific experiences where you've led a team, solved problems on the spot, or created a positive environment for customers and staff.
Showcase Leadership Skills: In your application, provide examples of how you've inspired and motivated a team in previous roles. Highlight any instances where you’ve improved operational excellence or customer experience.
Prepare for Interviews: Anticipate questions related to leadership, problem-solving, and customer service. Be ready to discuss how you would handle various scenarios in a fast-paced retail environment, reflecting the dynamic nature of working at Starbucks.
How to prepare for a job interview at Starbucks UK
✨Show Your Leadership Skills
As a supervisor, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others, especially in a customer-facing role.
✨Understand the Starbucks Experience
Familiarise yourself with what makes the Starbucks Experience unique. Be ready to discuss how you can contribute to creating that environment for both customers and partners, highlighting your commitment to quality service.
✨Problem-Solving Mindset
Expect to be asked about how you handle challenges. Think of specific instances where you've resolved issues on the spot, particularly in a fast-paced retail or hospitality setting, and be prepared to share those stories.
✨Emphasise Team Collaboration
Collaboration is key at Starbucks. Be ready to talk about how you've worked with others to achieve goals, delegate tasks, and drive profitability in previous roles. Highlight your ability to create a positive learning environment for your team.
