Shift Supervisor in Boston

The Shift Supervisor supports store operations and partners closely with the Store Manager and Assistant Manager to create a positive, customer-focused environment. This role helps direct the daily work of baristas, ensures high-quality customer service, upholds Starbucks standards, and contributes to a welcoming and efficient store atmosphere. Shift Supervisors lead by example, foster teamwork, and help maintain smooth operations during their assigned shifts.

Key Responsibilities

• Customer Service & Store Experience
  • Deliver exceptional customer service by engaging customers, answering questions, and resolving concerns in a friendly, timely manner.
  • Maintain a clean, organized, and inviting café environment.
  • Model Starbucks’ mission and values to create a welcoming atmosphere for both customers and partners.
• Operations & Shift Management
  • Open and/or close the store following Starbucks’ operational standards and procedures.
  • Lead and support partners during assigned shifts, ensuring tasks are completed efficiently and correctly.
  • Manage cash handling processes, including till counts, safe deposits, and register accuracy.
  • Ensure beverage and food quality by monitoring preparation practices and adherence to Starbucks recipes and standards.
  • Maintain inventory levels by restocking products, tracking supplies, and assisting with ordering as needed.
• Team Leadership & Development
  • Provide real-time coaching and feedback to baristas to support their performance and growth.
  • Foster a positive team culture built on respect, collaboration, and communication.
  • Lead shift briefings to communicate daily goals, priorities, promotions, and any operational updates.
• Safety & Compliance
  • Uphold all safety and sanitation guidelines to ensure a clean and safe environment.
  • Ensure compliance with Starbucks policies, local health regulations, and company operating procedures.
  • Address and document any incidents, accidents, or operational concerns.

Qualifications

• Previous retail, customer service, or food service experience required; Starbucks experience preferred.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent communication and problem-solving abilities.
• Ability to multi-task and remain calm in fast-paced, high-pressure environments.
• Basic math and cash-handling skills.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand for extended periods and move around the store throughout a shift.
• Capability to lift up to 40 pounds.
• Comfort working in a fast-paced environment with frequent customer interaction.

Why Join Starbucks?

• Opportunities for growth and career development.
• Competitive pay and tips.
• Coffee perks, partner discounts, and comprehensive benefits (based on eligibility).
• A people-first culture that values diversity, inclusion, and community involvement.